Vic­tory for NZ Post cus­tomers

Kapi-Mana News - - NEWS - By RHI­AN­NON McCON­NELL

New Zealand Post has re­in­stated bill pay­ment ser­vices at the Four Square in Ti­tahi Bay af­ter what it says was a com­mu­ni­ca­tion er­ror.

Ti­tahi Bay res­i­dent Ben Tre­drea said it felt like a tri­umph when he re­ceived a call apol­o­gis­ing for the prob­lem.

‘‘It felt bloody good. I was rapt. I couldn’t be­lieve it,’’ he said.

Nine years ago, Tre­drea, 72, helped pe­ti­tion New Zealand Post to be able to pay phone and elec­tric­ity bills at the Four Square in Whitehouse Rd.

He was sur­prised when two weeks ago he learned the ser­vice would be dis­con­tin­ued. KapiMana News high­lighted the is­sue in our July 8 edi­tion.

Not one to be stopped by a lit­tle bu­reau­cracy, Tre­drea started ral­ly­ing the masses and pe­ti­tioned New Zealand Post.

He said he was con­cerned for el­derly, like him­self, who re­lied on the ser­vice and did not like us­ing the in­ter­net.

He ini­tially got a short re­sponse say­ing the de­ci­sion was fi­nal, but New Zealand Post has since said there was an in-house com­mu­ni­ca­tion break­down.

New Zealand Post gen­eral man­ager of store net­work Jon An­drews said mis­com­mu­ni­ca­tion had led to the bill pay­ment ser­vices be­ing cut off for four days and he had per­son­ally called Tre­drea to apol­o­gise.

‘‘I think it got caught up in some of the other changes we have been do­ing,’’ he said. ‘‘It [the re­ac­tion] did re­count to us the im­por­tance of that ser­vice at Ti­tahi Bay.

‘‘The busi­ness we’re in changes con­stantly, so I can never guar­an­tee a ser­vice will be here for­ever, but cer­tainly in the fore­see­able fu­ture I can­not see us chang­ing that ser­vice in Ti­tahi Bay.’’

An­drews said res­i­dents would still have to pay the $1.20 to $1.50 fee for pay­ing bills by that method, be­cause it was put in place by util­ity com­pa­nies.

Tre­drea said he was not both­ered by the fee, be­cause it was still cheaper than a $7 re­turn bus trip to Porirua.

‘‘I think they [res­i­dents] will get used to it. It’s a fact of life.’’

About 50 people a week pay their bills at the store.

Mana MP Kris Faafoi said it was a win for res­i­dents and gave him hope for talks about Mana PostShop, which will be merg­ing with an­other store this year.

Photo: RHI­AN­NON McCON­NELL

Tri­umphant: Ben Tre­drea can pay his bills at the Ti­tahi Bay Four Square again.

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