Call cen­tre comes home to NZ

Kapiti Observer - - CONVERSATIONS - STAFF RE­PORTER

The Fair­fax clas­si­fied ad­ver­tis­ing call cen­tre has moved back to New Zealand shores, mak­ing life eas­ier for lo­cal ad­ver­tis­ers.

Fair­fax’s new in­bound call cen­tre, lo­cated in Palmer­ston North, was of­fi­cially up and run­ning on Mon­day.

The new Kiwi call-cen­tre is on 0800 767 111 for all clas­si­fied ads in­clud­ing pub­lic no­tices, sit­u­a­tions va­cant, wanted to buy, rentals and trades and ser­vices.

It means cus­tomers call­ing about clas­si­fied ads or pub­lic no­tices will no longer be con­nected to Manila in the Philip­pines.

Head of CRM and cus­tomer data An­drew Has­san said in mak­ing the change, the com­pany had re­sponded to feed­back from cus­tomers .

‘‘They’re show­ing loy­alty to our pub­li­ca­tions and we need to re­spond to their needs.’’

The move will af­fect Fair­fax news­pa­pers up and down the coun­try, in­clud­ing daily and com­mu­nity pub­li­ca­tions.

The new call cen­tre will em­ploy two team lead­ers and 18 sales ad­vis­ers, who will join the 20 em­ploy­ees at the com­pany’s out­bound call cen­tre, which opened a year ago, in the same build­ing as the com­pany’sManawatu news­room. Fair­fax pub­lishes com­mu­nity news­pa­pers such as and met­ro­pol­i­tan dailies in­clud­ing as well as the Stuff and web­site.

Fair­fax group sales direc­tor Gareth Codd said cus­tomer feed­back sug­gested peo­ple pre­ferred to deal with sales ad­vis­ers based in New Zealand.

Ac­cel­er­ate 25 pro­gramme direc­tor Craig Nash said Fair­fax’s de­ci­sion re­flected a larger trend to­wards call cen­tre jobs re­turn­ing to New Zealand.

PHOTO: WAR­WICK SMITH/FAIR­FAX NZ

Fair­fax con­tact cen­tre direc­tor Chris­tian Smith, right, with his team in Palmer­ston North.

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