Gold stan­dard for Ju­lia Wal­lace

Manawatu Guardian - - RYMAN HEALTHCARE -

Only four months into her new job, the clin­i­cal man­ager of Ju­lia Wal­lace Re­tire­ment Vil­lage man­aged to help achieve the “gold stan­dard” of au­dits.

Bernie Lidiard had 17 years in the field be­fore she joined Ry­man Health­care’s Palmer­ston North vil­lage. Since then, she im­ple­mented her high stan­dards and hands-on ap­proach to em­power all ser­vice staff to give their best and more.

As a re­sult, Ju­lia Wal­lace has been ap­pointed a four-year cer­ti­fi­ca­tion au­dit — the top tier of Min­istry of Health au­dits for re­tire­ment vil­lages.

Bernie de­scribed her­self as a “nut-cracker” who leads by ex­am­ple, with an “in­flu­en­tial” man­age­ment style that has led her to es­tab­lish a great rap­port with staff, res­i­dents and their fam­i­lies.

She said the au­dit was a lot eas­ier to achieve with support from the vil­lage man­ager and through work­ing along­side amaz­ing nurses, care­givers and res­i­dents.

Vil­lage man­ager Christina Bren­ton said that it was an ex­tra­or­di­nary achieve­ment for Bernie to help get the four-year au­dit in such a short time frame.

“Bernie came in, knew she had a goal to reach and made it hap­pen, now we have the gold stan­dard!”

The idea of mov­ing into a vil­lage can be daunt­ing and, for some peo­ple, the ini­tial visit can be a chal­leng­ing ex­pe­ri­ence.

How­ever, Christina says that the vil­lage is noth­ing like what some resthomes once were.

“There has been re­sis­tance from so many years ago, be­cause of what they use to be like, but they aren’t like that now,” she said. “Here it’s beau­ti­ful, and peo­ple are quite sur­prised to see that res­i­dents are hav­ing a lovely time, they’re en­gaged, in­volved and en­joy­ing their lives.”

Ju­lia Wal­lace Re­tire­ment Vil­lage is de­signed and built with stun­ning ar­chi­tec­ture con­cepts, and nes­tled amongst beau­ti­fully land­scaped gar­dens.

Res­i­dents also en­joy fab­u­lous re­sort style fa­cil­i­ties, right on their doorstep — lounges and bar, in­door swimming pool and spa, gym, beauty sa­lon, bowl­ing green, li­brary, a movie theatre, and so much more.

As part of the Ry­man Health­care group, Ju­lia Wal­lace pro­vides a full range of re­tire­ment liv­ing and care op­tions. This in­cludes gor­geous in­de­pen­dent town­houses, ser­viced apart­ments and a care cen­tre pro­vid­ing the very best of resthome, hospi­tal and dementia-level care.

The vil­lage is hold­ing a ser­viced apart­ment and care cen­tre open day on Sun­day 20 May for the pub­lic to at­tend. “We cer­tainly have a high stan­dard and the open day gives peo­ple an op­por­tu­nity to come along and have a look to see what we do and what makes us dif­fer­ent,” Christina said.

JU­LIA Wal­lace Re­tire­ment Vil­lage staff, from left, sales ad­vi­sor Chrissy Thomp­son, ser­vice depart­ment co-or­di­na­tor Mar­garet Broad­bent, clin­i­cal man­ager Bernie Lidiard, hospi­tal activities co-or­di­na­tor Kelly Stal­lard, care­giver Luisa Wil­son, and vil­lage man­ager Christina Bren­ton.

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