Police apologise after delays by human error

Julie Way-Fitton’s ordeal was down to her address being recorded incorrectly at the roadside, Senior Sergeant Bevan Sheffield-Cranstoun says.

The Police Infringement Bureau’s customer services manager says an application has been made to the courts to end ‘‘a process which should have been resolved earlier’’.

‘‘Police also accepts that the information provided to her at the roadside could have been conveyed more clearly,’’ he says.

Sheffield-Cranstoun says WayFitton’s address has now been corrected.

She was one of 130 people in Counties Manukau West fined by a police officer for exceeding the speed limit by between 11-15kmh in December, according to police figures.

The senior sergeant says options to resolve a ticket are on the mailed notice. All motorists are entitled to challenge an infringement.

On the roadside, SheffieldCranstoun says motorists should be informed of the offence.

‘‘Where possible’’ the officer should also provide details about the fine and demerit points, he says.

‘‘Though this may not always be possible, for example if they are called to respond to another incident.’’