Po­lice of­fi­cer lauds crime re­port­ing line

Matamata Chronicle - - News -

The Crime Re­port­ing Line (CRL) is a cen­tralised, non-emer­gency re­port­ing chan­nel that will free up front­line staff, mak­ing Waikato po­lice more ac­ces­si­ble, pro­fes­sional and vic­tim-fo­cused, Se­nior Sergeant Tim An­der­son says.

The in­tro­duc­tion of CRL in the Waikato is a con­tin­u­a­tion of the Waikato To­mor­row strat­egy in­tro­duced last year and an en­hance­ment on the re­cent cen­tral­i­sa­tion of tele­phony.

‘‘What this means is that when the pub­lic ring po­lice, their call will be triaged within our district and ei­ther put through to the per­son they need to speak to or, if it is a non-emer­gency mat­ter, put through to the CRL call taker in Auck­land for the com­plaint to be for­mally recorded,’’ Mr An­der­son said.

‘‘Once the com­plaint has been recorded the elec­tronic case is re­viewed by the File (Com­plaint) Man­age­ment Cen­tre in Hamil­ton where an as­sess­ment is made as to whether there are fur­ther av­enues of in­quiry or the case is closed.’’

He said the 24/7 CRL ser­vice is not new tech­nol­ogy; it has been well tested and stream­lined in tri­als in a num­ber of other po­lice dis­tricts in­clud­ing East­ern, Can­ter­bury, Auck­land, Coun­ties Manukau and the Bay of Plenty be­fore this na­tional roll-out.

‘‘A num­ber of ben­e­fits from CRL have been iden­ti­fied al­ready.

‘‘ On av­er­age the pro­cess­ing time of a com­plaint has been re­duced to 12 min­utes from re­ceipt of call to an elec­tronic case be­ing cre­ated,’’ Mr An­der­son said.

‘‘In ad­di­tion, the cre­ation of a case au­to­mat­i­cally gen­er­ates a com­plaint ac­knowl­edge­ment form (re­quired by in­surance com­pa­nies) and this form and crime preven­tion ad­vice is emailed or posted out to the vic­tim.

‘‘This al­le­vi­ates the need for vic­tims to queue up at po­lice sta­tions while free­ing up our staff to spend more time be­ing vis­i­ble out on the streets.’’

Mr An­der­son said the in­no­va­tions don’t stop with CRL with the Prime Min­is­ter an­nounc­ing the launch of the po­lice’s mo­bil­ity pro­gramme re­cently.

‘‘ All th­ese en­hance­ments are about en­abling of­fi­cers to do what they joined po­lice for in the first place: go­ing out and help­ing peo­ple by ei­ther catch­ing of­fend­ers or prevent­ing crime from hap­pen­ing.

‘‘ The in­tro­duc­tion of smart­phones and iPads to the Waikato as part of the mo­bil­i­sa­tion project be­gins in the next few months. This fol­lows the cen­tral­i­sa­tion of file man­age­ment, district in­tel­li­gence and work force man­age­ment to en­sure the right peo­ple (our staff) are in the right place at the right time to pre­vent crime.’’

Mr An­der­son said with the im­ple­men­ta­tion of CRL adding to ben­e­fits iden­ti­fied from the cen­tral­i­sa­tion projects, the Waikato is well placed to re­duce the num­ber of vic­tims while en­hanc­ing ser­vice to our com­mu­nity.

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