Detection of dementia is key
As New Zealand’s population ages, Westpac is working hard to ensure security for its more senior customers.
Westpac’s aim is to help people plan ahead, to access financial services and get help to remain independent as long as possible.
Dangers of financial abuse has prompted the bank to train its staff to recognise signs of the onset of dementia.
Matamata branch manger Miranda Thomson said the training has substance.
‘‘In order to protect our customers experiencing the onset of dementia, we suggest they talk through their money management with family.
‘‘Then make an appointment at the branch and let us know this way we can notate their condition on file. All our staff are aware of different behavioural patterns where clients maybe withdrawing large or small amounts of cash to pay accounts they may have already paid.’’
She said by having staff aware of a customer’s condition, it could assist in prevention.
Westpac encourages families to choose someone who could have enduring power of attorney.
The bank suggests all important papers are in order and someone knows where they are stored.
‘‘Families should talk through financial options as soon as dementia is diagnosed,’’ said Thomson.
Westpac staffers Hester Morkel and Miranda Thomson share cupcakes with Margaret Jagger and Trevor Mudgway.