Ford’s Sync 3 and utes score well with con­sumers

Motor Equipment News - - OEM -

Sync 3, the lat­est gen­er­a­tion of Ford’s in­fo­tain­ment sys­tem in­tro­duced on some 2016 Ford and Lin­coln mod­els, re­ceived pos­i­tive feed­back from users in “Con­sumer Re­ports’ an­nual Auto Re­li­a­bil­ity Sur­vey”.

The de­sign of Sync 3, which fea­tures faster per­for­mance, con­ver­sa­tional voice recog­ni­tion, an in­tu­itive smart­phone-like touch screen and an eas­ier-to-un­der­stand graph­i­cal in­ter­face, is based on feed­back from more than 20,000 cus­tomers.

The sys­tem will be avail­able on ev­ery 2017 model year ve­hi­cle in North Amer­ica and will be fur­ther en­hanced by Ap­ple CarPlay and An­droid Auto mo­bile in­te­gra­tion, which will be avail­able on all Sync 3-equipped 2017 model year ve­hi­cles world­wide.

Other notable re­sults from the Con­sumer Re­ports sur­vey in­cluded Ford util­ity ve­hi­cles.

The sur­vey rated the Ex­pe­di­tion the most re­li­able large SUV, while the Es­cape Ti­ta­nium was con­sid­ered the best Amer­i­can-made com­pact SUV.

The Ford Es­cape and Ford Edge were added to the “rec­om­mended buy” list thanks in part to solid re­li­a­bil­ity per­for­mance for those mod­els. The 2017 Lin­coln MKZ achieved “rec­om­mended buy” with “av­er­age” re­li­a­bil­ity in the lat­est sur­vey.

Other Ford ve­hi­cles also topped the do­mes­tic rank­ings.

The Fu­sion SE (Mon­deo) and Edge SEL were named best Amer­i­can­made mid-size car and mid­size SUV, re­spec­tively.

Over­all, Ford de­clined one spot to 18th over­all in re­li­a­bil­ity, while Lin­coln dropped four po­si­tions to No. 20 among the 29 brands in the study.

Con­sumer Re­ports also dropped its “rec­om­mended buy” rat­ing for the Ford F-150 and Lin­coln MKX due to re­li­a­bil­ity is­sues in the lat­est sur­vey.

The sur­vey was com­piled us­ing feed­back from Con­sumer Re­ports sub­scribers who col­lec­tively owned or leased more than 500,000 ve­hi­cles from model years 2000 to 2017.

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