RENAULT NEW ZEALAND OPENS ONLINE VIRTUAL SHOWROOM

Renault New Zealand has launched a new online Virtual Showroom where customers can be guided around Renault models using video call technology.

With the inability to physically visit a dealership in Alert Level 3, this online service means that potential customers can still browse and receive advice on models at a time that suits them.

“The Renault Virtual Showroom enables potential customers to get up close and personal with our vehicles whilst they are stuck at home,” says Renault New Zealand General Manager Sam Waller.

When visiting the Renault website, customers can book an appointment to view a particular model in a live virtual tour with the help of a Renault Specialist, who are able to introduce a static vehicle and conduct a detailed walkaround of their chosen vehicle.

Live virtual tours enable customers to see exactly what they are like without the need to leave the safety and comfort of their home.

Mr Waller adds, “Sometimes pictures just don’t justice, so by using video call technology our specialists are able to show the customer the model in detail, and answer any questions then and there, just like being shown around a new car in a physical showroom.” All of the features of each car can be fully explained, from guiding through the R-Link infotainment centre on the Koleos to how to put the zeroemissions Zoe on charge or slide the rear seats of the practical Captur. Renault also has the fuel range of award-winning commercial vans on display.

To give customers an idea of the amount of space within a car and just how much fits in the boot, the Specialist will have a range of real-life props on hand, such as golf clubs, car seat and pram, and general luggage.

Following a comprehensive tour, customers have the opportunity to book a contactless test drive or receive a brochure to continue researching their new vehicle.

The Virtual Showroom offers all that a ‘bricks and mortar’ showroom does, including the ability for a Renault Finance team member to follow up and discuss trade-ins, finance and leasing options.

Customers can simply select the model they are interested in, select a date and book a 30-minute time slot that suits them. An email confirmation with the virtual appointment link is sent for customers to join the call at their selected time.

Safety of the Renault Specialists who are conducting these live demonstrations is the company’s number one priority. The Virtual Showroom has been adapted with stringent measures and processes, that go beyond the official requirements of staying safe with regards to hygiene, personal protection and social distancing.

For more information on Renault’s Virtual Showroom visit https://www.renault.co.nz/virtual-showroom.