Up­skilling the peo­ple in the back-of­fice

New Zealand Logger - - Forest Talk -

IT’S A RE­AL­ITY IN MANY NEW ZEALAND BUSI­NESS, AND es­pe­cially in forestry, that the fi­nan­cial and ad­min­is­tra­tive op­er­a­tion is of­ten man­aged by part­ners or wives, of­ten with lit­tle train­ing or prior ex­pe­ri­ence in that role.

As busi­ness de­mands in­crease, par­tic­u­larly in ar­eas like health & safety, reg­u­la­tory and hu­man re­sources, the need to up­skill be­comes nec­es­sary.

In­dus­try train­ing or­gan­i­sa­tion, Com­pe­tenz, has set out to help them up­date their busi­ness acu­men with a course spe­cially de­signed to lay the ground­work in busi­ness ad­min­is­tra­tion.

The first of th­ese Na­tional Cer­tifi­cate in Busi­ness cour­ses took place in Dunedin re­cently and was judged a great suc­cess. The ma­jor­ity of par­tic­i­pants were women, many of whom are in­volved in run­ning the fam­ily con­tract­ing op­er­a­tion.

Phil Wil­liams, Com­pe­tenz Ac­count Man­ager, says many wives and part­ners are of­ten ‘co-opted’ into run­ning the of­fice side of the busi­ness be­cause their hus­bands are heav­ily in­volved in day-to-day op­er­a­tions in the for­est.

“If you’ve been thrown in at the deep end and haven’t had back­ground or train­ing in run­ning a busi­ness, you’ll find the Na­tional Cer­tifi­cate in Busi­ness to be of real ben­e­fit,” says Mr Wil­liams.

“Th­ese cour­ses have be­come in­creas­ingly pop­u­lar down here and we’re now see­ing a sim­i­lar trend in other parts of the coun­try.”

The Na­tional Cer­tifi­cate in Busi­ness course has been es­tab­lished as part of an ex­clu­sive of­fer for Com­pe­tenz forestry cus­tomers. Com­pe­tenz has worked with train­ing provider LEARNPLUS to de­liver the course de­signed for of­fice man­agers and/or ad­min­is­tra­tors work­ing in a forestry con­tract­ing busi­ness.

The aim of the course is to en­hance busi­ness and ad­min­is­tra­tion skills by pro­vid­ing a suite of tools and tech­niques to stream­line and im­prove busi­ness op­er­a­tions.

At the end of the course par­tic­i­pants will be able to:

• Iden­tify op­por­tu­ni­ties to im­prove work­place pro­cesses and

im­ple­ment im­prove­ments

• Com­mu­ni­cate ef­fec­tively with all in­ter­nal and ex­ter­nal

stake­hold­ers, ver­bally and in writ­ten for­mats

• Use of­fice sys­tems cor­rectly to meet client and au­dit re­quire­ments • De­ter­mine ef­fec­tive team pro­cesses and lead­er­ship styles • Iden­tify and use meth­ods to ef­fec­tively man­age time

• Join a net­work of busi­ness pro­fes­sion­als work­ing in sim­i­lar roles in the Forestry in­dus­try.

The qual­i­fi­ca­tion take six months to com­plete and con­sists of two one-day work­shops held sev­eral months apart so that those at­tend­ing are not pulled away from their busi­nesses for too long.

In-be­tween work­shops, par­tic­i­pants are re­quired to com­plete a num­ber of on­line mod­ules and as­sess­ments tasks in­clud­ing a fi­nal re­port to present to the group in the sec­ond work­shop.

Each work­shop in­volves in­ter­ac­tive ses­sions where real life ex­am­ples are an­a­lysed and dis­cussed in or­der to im­prove work­place pro­cesses, stream­line pa­per­work and writ­ten ma­te­rial, and en­hance con­nec­tions with in­ter­nal and ex­ter­nal stake­hold­ers.

The se­ries of cour­ses will be held around the coun­try – at­ten­dance at both work­shops in one lo­ca­tion is com­pul­sory to com­plete the course.

The first of th­ese cour­ses fin­ished in April and new cour­ses are set to be rolled out soon.


Par­tic­i­pants in one of the first Na­tional Cer­tifi­cate in Busi­ness cour­ses that took place in Dunedin.

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