New Zealand Woman’s Weekly - - CONSUMER -

Acourier de­liv­ered your 7kg par­cel to your home and left it in front of your cat flap. This meant your cat could not get out­side and as a re­sult, she soiled the car­pet. You emailed the courier re­quest­ing they cover the cost of the car­pet clean­ing, but they replied they were not re­spon­si­ble for any “con­se­quen­tial loss”. They then sug­gested you take it up with the com­pany who sent the par­cel. You think that’s wrong. What do I think?

I’m on your side. But it may well be that the courier firm has legally con­tracted out of any “con­se­quen­tial loss”. In my view, it is cer­tainly not the fault of the com­pany who sent the par­cel. You could take the courier to the Dis­putes Tri­bunal but I think that would be a waste of re­sources for you and the tri­bunal. I would be more in­clined to send your lo­cal news­pa­per a pic­ture of where the par­cel was left and ask them to make up their own minds. You might even send it to Fair Go. Some­times the only way with th­ese firms is to em­bar­rass them. I think it’s fine for com­pa­nies to con­tract out “con­se­quen­tial loss” if it means they’ll be up for hun­dreds of thou­sands of dol­lars be­cause of a tiny mis­take. But in this case, they should sim­ply see you right for a clean­ing bill.

With sum­mer com­ing up, you thought you’d teach your kids about sea-fish­ing. What are the rules re­gard­ing taking fish from the sea?

You don’t need a fish­ing li­cence to take fish from the sea, as you do rivers. But there are lim­its as to the size and num­ber of fish you can take recre­ation­ally. Th­ese lim­its vary from re­gion to re­gion, so I rec­om­mend you visit the Min­istry for Pri­mary In­dus­tries web­site. It will tell you about the lim­its for var­i­ous fish species in your re­gion. You can also get the fish­ing rules for your area by in­stalling a free smart­phone app − NZ Fish­ing Rules. If you know what species of fish you’re likely to catch, you can send a free text to 9889, with the name of the species, and you’ll get back a text de­tail­ing the size and limit num­ber. Some­thing else to know is that you can’t fish in a Depart­ment of Con­ser­va­tion marine re­serve. To find out where those re­serves are, go to the DoC web­site.

Do you have a ques­tion for Kevin? Email nzww@ bauer­me­ (Sub­ject line: Con­sumer) or post to: NZWW, Bauer Me­dia, Pri­vate Bag 92512, Auck­land1036.

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