Ryanair must sort out compo
Ryanair has been ordered by the UK’s aviation regulator to sort out compensation for hundreds of thousands of travellers hit by mass flight cancellations by today.
The Civil Aviation Authority instructed the budget airline to tell passengers they were entitled to be rerouted by another carrier and explain how that would work. Ryanair must also publicly state it will reimburse expenses for affected customers, according to a letter from the CAA.
Ryanair must also commit to helping passengers who chose an unsuitable option as a result of being misled.
CAA chief executive Andrew Haines said he was ‘‘furious’’ after Ryanair cancelled 18,000 flights for the winter season on Wednesday, a move that will hit 400,000 customers. The latest cancellations add to mounting anger against the airline, which was already coming under heavy fire after cancelling up to 50 flights a day earlier this month.—