Ryanair must sort out compo

Otago Daily Times - - The World -

Ryanair has been or­dered by the UK’s avi­a­tion reg­u­la­tor to sort out com­pen­sa­tion for hun­dreds of thou­sands of trav­ellers hit by mass flight can­cel­la­tions by to­day.

The Civil Avi­a­tion Author­ity in­structed the bud­get air­line to tell pas­sen­gers they were en­ti­tled to be re­routed by an­other car­rier and ex­plain how that would work. Ryanair must also pub­licly state it will re­im­burse ex­penses for af­fected cus­tomers, ac­cord­ing to a let­ter from the CAA.

Ryanair must also com­mit to help­ing pas­sen­gers who chose an un­suit­able op­tion as a re­sult of be­ing mis­led.

CAA chief ex­ec­u­tive An­drew Haines said he was ‘‘fu­ri­ous’’ af­ter Ryanair can­celled 18,000 flights for the win­ter sea­son on Wed­nes­day, a move that will hit 400,000 cus­tomers. The lat­est can­cel­la­tions add to mount­ing anger against the air­line, which was al­ready com­ing un­der heavy fire af­ter can­celling up to 50 flights a day ear­lier this month.—

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