Once things are happening, the blood is pumping

When an event is occurring is often the moment clients call Mr Mulholland in.

‘‘I was in the Middle East when the Arab Spring happened.

‘‘I get this phone call: ‘Sam, are you in the Middle East? Get into our office’. To see APCs [armoured personnel carrier] and tanks going past and things like that was quite interesting. That was in Bahrain.’’

Rehearsing the business continuity plan is crucial because in the moment staff have to be able to execute the plan and know what to do.

‘‘I’ve seen it happen where people who are perfectly good managers just fall to pieces.

‘‘That’s not a criticism,