Deal­er­ship’s No.1 in the coun­try

Piako Post - - YOUR LOCAL NEWS - MIKE BAIN

Hard work and cus­tomer sat­is­fac­tion were the keys to a Mor­rinsville Mo­tor­cy­cle deal­er­ship win­ning New Zealand’s top Husq­varna deal­er­ship ti­tle.

Win­ning the supreme award for the sec­ond year in a row con­firmed for NV Mo­tor­cy­cles owner Nick Kam­p­en­hout his busi­ness con­tin­ues to achieve ex­cel­lence.

Kam­p­en­hout paid trib­ute to the seven mem­bers of his team.

‘‘Re­gard­less of what we do, we are only as good as our weak­est staff mem­ber which mo­ti­vates us to en­sure we have qual­ity peo­ple.

‘‘Our cus­tomer service award is re­flec­tive how our team treat our cus­tomers.

‘‘Re­mem­ber­ing who our cus­tomers are and their names is im­por­tant to us.

‘‘We’re into bikes, which sees us phys­i­cally get in be­hind a lot of events.’’

While he says it’s a team ef­fort, the ac­co­lades re­ceived are also re­flec­tive of the risks and hard work to es­tab­lish the busi­ness in 2006.

‘‘Talk about a huge leap of faith. In or­der to start we needed cap­i­tal which came from the sale of the fam­ily home,’’ he said.

His wife Vicki was be­hind Nick all the way.

‘‘I had faith in Nick, sure it was a huge risk, and if it didn’t work out, you just start again,’’ said Vicki.

When Nick trans­formed an old panel shop into a mo­tor­cy­cle work­shop, he found out his prob­lems had just be­gun.

Within a very short space of time, NV Mo­tor­cy­cles busi­ness grew, re­sult­ing in Kam­p­en­hout hav­ing to em­ploy another work- shop me­chanic.

Fol­low­ing this Vicki gave up her job in Hamil­ton, join­ing the team work­ing in ad­min­is­tra­tion and sales.

Two years later, the rise con­tin­ued and they moved to their cur­rent lo­ca­tion in Thames St.

In or­der to cope with the vol­ume of work, the work­shop team grew to three full-time mem­bers and two part-time po­si­tions.

Now with the ad­di­tion of Calvin Fletcher in the show­room and parts man­ager, they are cop­ing.

But the Kam­p­en­houts refuse to stand still and are look­ing to the fu­ture. An in­crease work­shop ca­pac­ity is on the hori­zon lead­ing to more em­ploy­ment op­por­tu­ni­ties.

MIKE BAIN

Calvin Fletcher, Clay­ton Smith, Nick Kam­p­en­hout, Terry Grim­mer, Mark Grim­mer and Vicki Kam­p­en­hout.

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