Dealership’s No.1 in the country
Hard work and customer satisfaction were the keys to a Morrinsville Motorcycle dealership winning New Zealand’s top Husqvarna dealership title.
Winning the supreme award for the second year in a row confirmed for NV Motorcycles owner Nick Kampenhout his business continues to achieve excellence.
Kampenhout paid tribute to the seven members of his team.
‘‘Regardless of what we do, we are only as good as our weakest staff member which motivates us to ensure we have quality people.
‘‘Our customer service award is reflective how our team treat our customers.
‘‘Remembering who our customers are and their names is important to us.
‘‘We’re into bikes, which sees us physically get in behind a lot of events.’’
While he says it’s a team effort, the accolades received are also reflective of the risks and hard work to establish the business in 2006.
‘‘Talk about a huge leap of faith. In order to start we needed capital which came from the sale of the family home,’’ he said.
His wife Vicki was behind Nick all the way.
‘‘I had faith in Nick, sure it was a huge risk, and if it didn’t work out, you just start again,’’ said Vicki.
When Nick transformed an old panel shop into a motorcycle workshop, he found out his problems had just begun.
Within a very short space of time, NV Motorcycles business grew, resulting in Kampenhout having to employ another work- shop mechanic.
Following this Vicki gave up her job in Hamilton, joining the team working in administration and sales.
Two years later, the rise continued and they moved to their current location in Thames St.
In order to cope with the volume of work, the workshop team grew to three full-time members and two part-time positions.
Now with the addition of Calvin Fletcher in the showroom and parts manager, they are coping.
But the Kampenhouts refuse to stand still and are looking to the future. An increase workshop capacity is on the horizon leading to more employment opportunities.