‘It’s all bone on bone now’
Wait-list delays for some elective surgeries and first specialist appointments are among the worst in decades, as the health system bears the scars of Covid-19 disruption and struggles with workforce shortages.
For more than four years Bob Menzies has waited in “absolute agony” for knee surgery. “The other night I simply went to turn over in bed, and my knee just locked up,” the 72-year-old told the Herald.
“It’s all bone on bone now — I walk and hear my knee clicking. If I hold my hand on my knee and move my leg backwards and forwards I feel the bones grating.”
Menzies is caught in orthopaedic delays that have ensnared thousands nationwide, particularly in his home district of Counties Manukau, where 67 per cent of people on an orthopaedics waitlist are overdue either a first specialist appointment or treatment such as a surgery.
Health NZ/Te Whatu Ora has acknowledged the distress that current wait times may be causing, and says high levels of emergency cases and workforce shortages have restricted planned (elective) care.
If someone’s referral to see a specialist is accepted they should get a first specialist appointment (FSA) within four months, the same timeframe that treatment such as surgery should happen if it’s needed.
However, nationwide, more than half of the 42,500 people waiting for an orthopaedic first specialist appointment or treatment have done so for longer than four months.
THAT GROUP includes Menzies, who received a surgical “scrape” on his troublesome left knee years before moving from Auckland to Waihi
Beach in August 2019. In the following months, he was assessed and placed on Bay of Plenty DHB’s waitlist for a knee replacement.
Around August 2021, he fell while walking through an orchard, injuring the same knee. ACC refused cover because of existing arthritis, so Menzies remained on the waitlist.
In January 2022 he suffered a stroke, had to give up work as a real estate agent and moved to Botany, South Auckland, so he and his wife were closer to their daughter.
His GP referred him to Counties Manukau Health in September 2022, and he was told it would be about 39 weeks to see a specialist. He eventually did so in April 2023, and was sent for an MRI scan. Menzies was put on Counties’ waitlist for a partial knee replacement on July 5, 2023.
He asked if the time he’d already waited in Bay of Plenty could be counted, but said he was told the systems were separate, and his information couldn’t be accessed.
“What’s wrong with a simple email? I thought that was the whole purpose of the combining of the system and getting rid of DHBs — to eliminate all that bloody red tape.”
Menzies has been told by his GP, Peter Cameron, to use a strong dose of the anti-inflammatory Voltaren, which helps with pain, for three days on, three days off. “On the three days off, I’m in absolute agony.”
His injury — for which he also receives back injections — has affected his gait. After years of hobbling, sometimes with crutches, his hips and other knee are now hurting.
An unwieldy brace goes from his shin to the middle of his thigh, with two steel rods to prevent his knee from going sideways.
and — in desperation — contacted Health Minister Dr Shane Reti, Prime Minister Christopher Luxon (his local Botany MP) and the Weekend Herald.
“I am not asking to jump the queue or to push in front of people who have been waiting longer,” he wrote in a March 15 email to the above parties.
“I am simply asking for the total time I have been waiting in the overall health system to be taken into consideration.”
Luxon’s electorate office asked Counties for more information, and after the Weekend Herald lodged questions with Health NZ, Menzies was last month contacted for a preadmission hospital appointment.
He hopes to get the surgery in June, following a long-planned trip to Australia to celebrate his 50th wedding anniversary.
Duncan Bliss, director of programmes for Health NZ’s delivery unit for hospitals and special services, said the organisation “acknowledges the distress current wait times may be having on people who are awaiting treatment across the country. Our health services continue to experience significant pressures due to sustained high levels of acute demand and workforce shortages, and this is having an impact on planned care.”
PATIENTS WHO had waited the longest or were more critical were prioritised, Bliss said. Clinics and operations are being done on weekends and other cases outsourced to private hospitals, and national and international recruitment campaigns were being run.
Bliss said Health NZ recognised the frustration of patients such as Menzies who moved locations and found their wait for surgery extended, and said there were still multiple and separate waitlists across the 20 health districts (formerly DHBs).
“When patients move away from a district, they continue to retain their place on the waitlist at that hospital. However, we know that it is not always practical to travel back, and a person may choose to remove themselves from that waitlist and seek treatment in the location they now live in.”
The health reforms that scrapped DHBs would take time to implement, Bliss said. “In the meantime, work is under way to help provide consistent direction for patients who transfer from one area to another.”
Cameron, who works at the Health & Happiness general practice in Papatoetoe, said Middlemore workers did a heroic job, but appeared badly under-resourced, particularly in terms of numbers. Comparably low remuneration meant New Zealand struggled to keep workers or recruit from overseas.
A GP in South Auckland for more than 30 years, Cameron said planned surgeries delays had never been worse.
“People are often incapacitated and in pain. The waiting time has come up to a year, or possibly more, for a joint replacement.
“We have to advocate for our patients by sending a string of letters to try to achieve high priority in worthy cases, by stressing the levels of impairment.”
MENZIES COMPLAINED to Health NZ, the Health and Disability Commissioner I thought that was the whole purpose of the combining of the system and getting rid of DHBs — to eliminate all that bloody red tape.
Bob Menzies