Survey reveals who is most satisfied
Putaruru has the most satisfied residents in the South Waikato but there’s work to do in Tirau.
Well that’s what a recent South Waikato District Council’s Residents Satisfaction Survey reveals anyway.
The findings of the survey, which was conducted between April and May this year by market research company Key Research, was discussed during the council’s September meeting on Thursday.
Of the 402 people randomly chosen,79 per cent said they were satisfied with the council’s overall performance.
Residents in Putaruru were the most satisfied, 81 per cent, closely followed by Tokoroa, 80 per cent, and trailing somewhat behind was Tirau, 69 per cent.
The residents were asked if they were satisfied or dissatisfied with a range of services and facilities such as water supply, waste and rubbish disposal services, roads and footpaths, parks,
‘‘Residents in Putaruru were the most satisfied, 81 per cent, closely followed by Tokoroa, 80 per cent.’’
libraries, and public toilets. They also had the option of saying they didn’t know.
The reliability of water supplies rated highly with only 6 per cent saying they were dissatisfied. The taste of the water performed a little less well with 18 per cent saying they were dissatisfied.
When it came to waste and rubbish services kerbside rubbish collection was rated over 90 per cent in all three towns but only 43 per cent were satisfied with the various recycling points on offer. While Tokoroa and Putaruru both rated kerbside recycling services at over 70 per cent, only 49 per cent of Tirau residents were satisfied. The Croad Pl Recycling Centre rated poorly in all three towns with only 52 per cent satisfaction in Tokoroa, 29 per cent in Putaruru, and 18 per cent in Tirau.
Another poorly performing area was the adequacy of cycleways on roads with only 39 per cent saying they were satisfied.
The public toilets in Tokoroa also performed poorly with only 45 per cent satisfied. Things were better in Putaruru where public toilet satisfaction was 73 per cent and in Tirau 77 per cent.