Taupo store wins best gar­den cen­tre


Lo­cally owned Mitre 10 MEGA Taupo has re­ceived top hon­ours for its gar­den cen­tre at the na­tional re­tailer’s an­nual awards.

Award judges sin­gled out the store for the qual­ity of its gar­den of­fer­ing, and in par­tic­u­lar the gar­den cen­tre team for ‘‘de­liv­er­ing a friendly, first class ser­vice to cus­tomers.’’

Mitre 10 MEGA Taupo Re­tail Man­ager, Deane Eger­ton, said the team have been work­ing hard to im­prove, af­ter com­ing run­ner-up at the last awards.

‘‘We have an in­cred­i­bly ded­i­cated team across the en­tire store and they all care about mak­ing sure the store looks fan­tas­tic and that every one of our cus­tomers has a great in-store ex­pe­ri­ence,’’ Eger­ton said.

The store em­ploys 90 staff in Taupo.

Craig Lad­brook, the store’s owner/op­er­a­tor, said that the award is fan­tas­tic recog­ni­tion of the store’s ef­forts - car­ry­ing on a legacy of great cus­tomer ser­vice that be­gan 60 years ago.

‘‘We’re a fam­ily run store that’s been part of the com­mu­nity since my fa­ther Neil started sell­ing hard­ware sup­plies in the Taupo/Tu­rangi re­gion back in 1957,’’ he said.

‘‘When we moved from our small store in town to our new lo­ca­tion four years ago, our goal was to main­tain the small shop feel and ser­vice in a big box store – this award is con­tin­ued con­fir­ma­tion that we are achiev­ing what we set out to do.’’

Mitre 10 CEO Neil Cowie praised Mitre 10 MEGA Taupo, say­ing they held off tough com­pe­ti­tion to claim this year’s Mitre10 Gar­den Cen­tre of the Year ti­tle.

‘‘Choos­ing this year’s fi­nal­ists for the Gar­den Cen­tre cat­e­gory was dif­fi­cult as so many of our stores have a great gar­den cen­tre of­fer­ing,’’ Cowie said.

‘‘The Taupo team re­ally proved that their ex­cep­tional cus­tomer ser­vice was above the rest, and that’s what won them the ti­tle.’’

Last year Mitre 10 MEGA Taupo won Re­tail Store of the Year (for stores up to 4000m2) at the Hard­ware Awards.

Lad­brook said the loyal sup­port from cus­tomers over the years has been es­sen­tial to the store’s con­tin­ued suc­cess.

‘‘It was a chal­lenge mov­ing stores four years ago, but the feed­back from cus­tomers since we opened this lo­ca­tion has been awe­some and win­ning awards is like the ic­ing on the cake.’’

Gar­den cen­tre su­per­vi­sor Tina Robert­son (front), Mitre 10 Taupo owner Craig Lad­brook (right)

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