Ratepay­ers more sat­is­fied, sur­vey says


Taupo¯ District Coun­cil is do­ing a bet­ter job than in 2014, ac­cord­ing to ratepay­ers sur­veyed in April and May.

The sat­is­fac­tion sur­vey was con­ducted by phone, by re­search firm NBR and in­volved 351 res­i­dents and 100 non-res­i­dents.

A num­ber of coun­cil ser­vices re­ceived higher rat­ings than in the pre­vi­ous, 2014 sur­vey.

The AC Baths re­ceived a boost in ap­proval, with 78% of those sur­veyed sat­is­fied/fairly sat­is­fied with the pool com­plex, com­pared to 69% in 2014.

The sur­vey said 93% were very sat­is­fied/fairly sat­is­fied with coun­cil parks and re­serves, up from 91% in 2014, while 65% were happy with the range and va­ri­ety of the District Li­braries’ col­lec­tions; up from 59% in 2014.

How­ever, only 57% were happy with the Taupo Mu­seum, down from 64%.

The sur­vey re­sults were pre­sented at the coun­cil monthly meet­ing on Tues­day.

The ar­eas of great­est con­cern raised by re­spon­dents were pub­lic toi­lets (11% said ‘‘not very sat­is­fied’’), re­cy­cling (11%) and land­fills and trans­fer sta­tions (7%).

The main rea­sons for dis­sat­is­fac­tion were ‘‘Not enough/need more toi­lets’’ (6%), and that toi­lets ‘‘Need more clean­ing’’ (3%),whilst ’’no re­cy­cling ser­vice/not many re­cy­cling ar­eas’’ (6%) was the main com­plaint around re­cy­cling.

How­ever, dis­sat­is­fac­tion with pub­lic toi­lets was noted to be lower than the na­tional av­er­age (17%) and the com­pa­ra­ble ‘‘peer group av­er­age’’ (19%).

Fifty-six per cent had con­tacted Taupo¯ District Coun­cil in the past 6 months and 95% said they were very or fairly sat­is­fied with the over­all ser­vice.

Sixty-seven per cent said they felt in­formed about coun­cil’s ac­tiv­i­ties and plans (65% in 2014 and 63% in 2012).

Only 52% said they felt in­formed about the coun­cil’s longterm di­rec­tion – but this bodes well when com­pared to pre­vi­ous years, with 48% say­ing they felt in­formed in 2014 and 49% in 2012.

The sur­vey cost $25,700. Sat­is­fac­tion sur­veys are re­quired by the Lo­cal Gov­ern­ment Act (2002).

Some of the per­for­mance mea­sures out­lined in the coun­cil’s Long-Term Plan - cur­rently be­ing worked on - re­quire an eval­u­a­tion of the com­mu­nity’s sat­is­fac­tion with coun­cil ser­vices.

* Full sur­vey re­sults in the re­cent coun­cil meet­ing’s agenda. Visit taupodc.govt.nz

The views were good news for TDC.

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