Managers stuck in the middle
When delivery and outcomes rule, there can be little time for training and development, writes mindedness are all important. This can cover anything from being able to work efficiently as part of a team and build relationships, to the manner in which phone calls and emails are handled, to giving presentations in front of clients and management and being able to motivate a group of people to achieve a business goal.”
Organisational skills are also commonly cited by employers as a soft skill they value and look for. “Also important are strategic abilities — the ability to see how businesses can be impacted by broader business trends,” says Walker.
“Another way to upskill in your existing job and meet goals needed to progress is to develop some expertise in the use of new technology or systems that are becoming popular in your industry or sector. It may even be possible to create a job for yourself that hasn’t existed previously.”
Walker believes having ongoing training for staff at all levels shows that an employer cares about employees’ career development. “Also, if an employee can see a clear path of progression, has talked about this with their manager and knows what they need to learn and achieve in order to take each step forward, they are committed to the organisation’s success as well as their own.
“This also makes sense from a succession planning perspective, particularly since middle managers are the people who will one day lead the organisation.
“At the very least, employers can support the upskilling of their staff by providing mentorships, on-the-job learning and stretch opportunities. For example, include middle managers in more senior level business discussions and invite them to share their ideas or give them more seniorlevel projects to manage and make yourself available for regular catchups so you can support them through the project lifecycle.
And advice for employees: “Map your career path. Know where you want to be in the next one, two, five and 10 years. Know what skills you need to reach these goals so that your career development remains on track. And talk to your employer about your career progression.
“Finally, don’t be afraid to move on if your manager isn’t supportive.”