Amazon launch doesn’t reach NZ
Delivery not yet available to Kiwis during ‘soft launch’
Retail giant Amazon has officially launched in Australia but it appears Kiwis can’t yet use the new online offering. Kiwis can sign up to the local site, browse and add orders to the checkout cart, but entering a New Zealand delivery address makes an error message pop up.
“Sorry, this item can’t be shipped to your selected address,” the message reads. “You may either change the shipping address or delete the item from your order. You can also see if this is available to ship to your address from another seller.”
Further information states: “Amazon may be restricted from shipping to your country due to government import/export requirements.”
It is unclear whether this is a teething problem or a set restriction.
First Retail Group managing director Chris Wilkinson said the “soft” launch was as expected.
“The fact that they are not yet shipping to New Zealand is understandable,” Wilkinson said.
“The initial focus will be to establish reliability domestically, ensuring products reach their destinations when promised and consumers enjoy a shopping experience that is reliable.
“This is especially important as products will be coming from thirdparty suppliers — and delivery partners will take some time to bed Amazon’s processes into their workflow and network.”
The fact that they are not yet shipping to New Zealand is understandable . . . The initial focus will be to establish reliability domestically Chris Wilkinson First Retail Group managing director
There was a good mix of both global and local brands on Amazon including Kathmandu, Bond’s and Lorna Jane, Wilkinson said.
Retail technology developer Cin7 founder Danny Ing said Kiwi brickand-mortar retailers may not feel the pressure from Amazon until Christmas next year, giving them time to adapt and become an omnichannel offering.
“If you don’t automate your supply chain, you’re stuck with processes that require more human intervention, and the more intervention you need, the less scalable you’ll be.”
Looking ahead to the new year, Amazon expert and e-commerce adviser Hamish Conway said the launch was good news for Kiwi shoppers and sellers.
“Amazon’s approach was to find well-known brands with broad-skew range so that they could fill their catalogue as quickly as possible, but in many categories there is limited options at the moment,” he said.
Making product available to New Zealanders was likely a matter of making some simple back-end setting changes, Conway said.
“It’s day one, they’re keeping it simple, trying to deliver to Australia — that’s their number one priority and New Zealand will be on the agenda. I expect that to be sorted within days, if not weeks.”