Three questions: Trevor McIntyre, TracPlus CEO

What has been your biggest challenge of the outbreak?

One challenge early on was to make our staff and customers feel certain that our service would never cease. Covid-19 pays no heed to emergencies or fires — two of our major markets — so we needed our customers to feel certain that regardless of the global pandemic, we were well-equipped to support them. So this was twofold: empowering our staff to work at home efficiently, and making sure our customers received the worldclass support they know and trust. I am very proud of how we pulled together so quickly.

What are your biggest learnings?

We often focus on communications externally that are structured and intentional but neglect to do so internally. When times are uncertain, the team likewise benefits from communication that is structured and planned in addition to the normal day-to-day communications. Also, using the time that challenging situations can create can allow you the time and space to more effectively plan for the future. Having teams spread across the world, Covid-19 has actually allowed our global communications to become tighter.

One year from now your business will . . .

Be helping and supporting others. We take inspiration from the way our customers work so seamlessly and collaboratively together and look at ways we can do the same as tech providers in this space.

Using the time that challenging situations can create can allow you the time and space to . . . plan for the future.

Trevor McIntyre (left), TracPlus CEO