Emer­gency false alarm


Some calls to Auck­land Coun­cil were di­verted to an emer­gency evac­u­a­tion mes­sage on Wed­nes­day morn­ing de­spite there be­ing no emer­gency.

A mes­sage sent out by the coun­cil on Twit­ter said there was no emer­gency and it was work­ing to re­solve the er­ror as soon as pos­si­ble.

When Stuff phoned the call cen­tre, a worker an­swered.

They said they were not aware of the er­ror.

Auck­land Coun­cil later sent an­other mes­sage on Twit­ter say­ing it was ex­pe­ri­enc­ing is­sues with its phone sys­tem which may af­fect wait times. This was quickly fol­lowed by a mes­sage say­ing that the is­sue had been re­solved.

Auck­land Coun­cil’s con­tact cen­tres man­ager Wen­dell Wylde said the is­sue was due to tech­ni­cal prob­lems.

‘‘Our en­gi­neers are work­ing to re­solve the is­sue as quickly as pos­si­ble,’’ he said.

‘‘We would like to re­as­sure our cus­tomers that there is no emer­gency and that we will re­solve their en­quiries as quickly as pos­si­ble.

‘‘There may be slight de­lays and we apol­o­gise for any in­con­ve­nience caused. We hope to get the [sys­tem] fully op­er­a­tional as quickly as pos­si­ble.’’

Ear­lier this year, a wave of panic was sparked in Hawaii af­ter the wrong but­ton was pushed on the United States emer­gency text alert sys­tem, is­su­ing a false alarm.

Some Auck­land Coun­cil calls were di­verted to an emer­gency evac­u­a­tion mes­sage.

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