Access Bank’s self-service USSD to curb fraud

IN ORDER TO SAFEGUARD the investments and savings of customers in its care, Africa’s largest retail bank, Access Bank PLC, has introduced *901*911#. The USSD code allows customers deactivate their USSD profile once their mobile devices get lost or stolen.

This self-service enables users to deactivate their accounts using any alternative phone number, giving accountholders full autonomy to safeguard their funds before official reports are directed to the Bank.

Speaking about the development, Victor Etuokwu, the executive director, retail banking, Access Bank Plc., said, “Access Bank is always seeking innovative ways to safeguard the resources of our customers. We have listened to customer complaints and have now introduced the *901*911# USSD code, a solution that allows customers act swiftly. To deactivate a USSD profile, simply dial *901*911# from any phone, input the registered phone number for the account you want to blacklist and your USSD profile will be deactivated and blacklisted automatically.”

“It has also come to our attention that there has been an increase in the number of fraudsters disguising themselves as bank representatives. Hence, we will like to once again urge all customers to be wary of this tact and to ignore any message demanding personal or bank details. Access Bank will never ask for your BVN, full card PAN, PIN, mobile app activation code, OTP or password as it is readily available to the Bank via its database,” he concluded.