Kaduna Electric to reward loyal customers, creates new area offices
The Kaduna Electric has revealed reward packages for its loyal customers and created eight new area offices, the company’s Head, Corporate Communications, Abdulazeez Abdullahi said yesterday.
He said the reward packages which include incentives for prompt settlement of bills and compliance with power factor agreements were part of the proposed 10 year tariff plan recently submitted to the Nigerian Electricity Regulatory Commission NERC for its consideration and approval.
“The proposed 10 year tariff regime is not only about review of electricity tariff, it is about taking a holistic review of our relationship with our customers, it is about taking customer service to the next level, it is about putting the entire industry on a very sound footing for sustainable development”, he said.
Abdullahi added that the proposed tariff plan provides for various incentives and penalty schemes for a customer against payment defaults, power factor correction and demand charges.
He further disclosed that measures were also put in place against violation of contracted power, energy theft and unauthorized use of electricity.
The eight area offices according to the spokesman would oversee and co-ordinate the company’s operations in its over 300 service units for improved service delivery.
He said the creation of the area offices was part of the company’s drive to ensure full customer intimacy.
‘’The new area offices will make decision making quicker, easy and timely, thereby building customers’ confidence in the company. This is in tandem with our philosophy of creating a world class electricity distribution company that put customers’ satisfaction in the front burners of its operation”, he said.