Kaduna Elec­tric to re­ward loyal cus­tomers, cre­ates new area of­fices

Daily Trust - - NEWS - By Ojoma Akor

The Kaduna Elec­tric has re­vealed re­ward pack­ages for its loyal cus­tomers and cre­ated eight new area of­fices, the com­pany’s Head, Cor­po­rate Communications, Ab­du­lazeez Ab­dul­lahi said yes­ter­day.

He said the re­ward pack­ages which in­clude in­cen­tives for prompt set­tle­ment of bills and com­pli­ance with power fac­tor agree­ments were part of the pro­posed 10 year tar­iff plan re­cently sub­mit­ted to the Nige­rian Elec­tric­ity Reg­u­la­tory Com­mis­sion NERC for its con­sid­er­a­tion and ap­proval.

“The pro­posed 10 year tar­iff regime is not only about re­view of elec­tric­ity tar­iff, it is about tak­ing a holis­tic re­view of our re­la­tion­ship with our cus­tomers, it is about tak­ing cus­tomer ser­vice to the next level, it is about putting the en­tire industry on a very sound foot­ing for sus­tain­able de­vel­op­ment”, he said.

Ab­dul­lahi added that the pro­posed tar­iff plan pro­vides for var­i­ous in­cen­tives and penalty schemes for a cus­tomer against pay­ment de­faults, power fac­tor cor­rec­tion and de­mand charges.

He fur­ther dis­closed that mea­sures were also put in place against vi­o­la­tion of con­tracted power, en­ergy theft and unau­tho­rized use of elec­tric­ity.

The eight area of­fices ac­cord­ing to the spokesman would over­see and co-or­di­nate the com­pany’s op­er­a­tions in its over 300 ser­vice units for im­proved ser­vice de­liv­ery.

He said the cre­ation of the area of­fices was part of the com­pany’s drive to en­sure full cus­tomer in­ti­macy.

‘’The new area of­fices will make de­ci­sion mak­ing quicker, easy and timely, thereby build­ing cus­tomers’ con­fi­dence in the com­pany. This is in tan­dem with our phi­los­o­phy of cre­at­ing a world class elec­tric­ity dis­tri­bu­tion com­pany that put cus­tomers’ sat­is­fac­tion in the front burn­ers of its op­er­a­tion”, he said.

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