NCC Attributes Reduction In Consumer Complaints To Effective Campaigns

THE Nigeria Communications Commission (NCC) has said that complaints about quality of services from telecommunications consumers have reduced, attributing it to high level of consumer education and awareness being mounted in several areas by its personnel.

Explaining that her campaigns were yielding fruits, the commission said that quick resolution of com- plaints was a major factor that accounted to this.

NCC’S Head of Zonal Operations Department, Helen Obi, who stated this during a road show in Enugu to sensitize telecom consumers on their rights and privileges regarding the quality of services they receive from the telecom operators, further disclosed that efforts of the Commission on consumer awareness campaigns over the years are paying off handsomely.