Consular Pavilion to provide safe space for visa

INline with the recent revocation of the visa ban on some countries by the United States, the country has expanded its pavilion to provide a safe space for visa applicants in Nigeria in line with the pandemic restrictions.

The newly expanded and renovated consular pavilion seeks to improve the experience that visa applicants and American citizens in Nigeria receive.

Speaking during the ribboncutting ceremony, United States Consul General, Claire Pierangelo noted that the renovated consular pavilion would ensure applicants observe all Covid- 19 protocol while waiting for their appointment.

She said the Consulate is working hard to reschedule the visa applicants that were affected by the pandemic, adding that the new consular pavilion will go a long way in helping to achieve this goal.

“For most Nigerians and U. S. citizens in Nigeria, their main interaction with the U. S. Consulate is through our consular section. The consular customer experience is something we continuously improve on. This new pavilion is an example of that effort. From the pavilion to the interview, we want our customers to have a positive experience,” Consul General Pierangelo said.

In her remarks, Consular Chief, Liliane Hudspeth explained that the new consular pavilion offers visitors a larger, more comfortable covered waiting area, protection from sun, rain, and inclement weather as well as a great view of the Lagos lagoon.

She added that the consular section has introduced a range of measures to meet the increased expectation of safety. “We have put in place safety measures that not only protect our visa applicants but also consular staff who serve those applicants,” Consular Chief Hudspeth said.