Firm seeks business sustainability via technology

SADDLED with the burden of unsustainability in business enterprise, especially in the areas of customer care services, Ringitconnect Webcall has introduced a new technological initiative.

The initiative allows website users to initiate a personal voice conversation with company’s employees. Visitors can call for free from anywhere in the world and on any device ( laptop, tablet, smartphone, among others) without having to download any software.

Founder, Webcall, Gideon Ikwe, said that some organisations are having trouble keeping customers, which arises as a result of several reasons, including ineffective agents, absence or lack of human touches in customer care or support delivery and others.

“Our Webcall solutions are built to address these concerns. These services provide features that can help you improve customer retention. Webcall, for example, allows you to examine call recordings, metrics, and data, which may be used to evaluate how staff performs during phone conversations and customer interactions.

“Furthermore, you can personalise the manner you deliver customer service or assistance,” he added.

He said the website reduces consumer annoyance by allowing customers to call businesses straight from the firm’s website toll- free from any device, allowing for maximum customer involvement.

Ikwe noted that the website allows users to initiate a personal voice conversation with a company’s employees.

He said Ringitconnect WebCall, especially in the telecoms industry, demonstrates a digitally focused business in terms of products, services, innovation, and operational efficiency.