Ikeja Electric upgrades web application for seamless customer experience

IKEJAElectric Plc has upgraded its Singleview 2.0 web application to provide a seamless customer experience with an enhanced customer self- service package and consolidated account management features.

It also includes prepaid, postpaid, maximum demand, non- maximum demand and bilateral customers.

Head of Business Innovation and Transformation, Paul Ehiagbonare, said it became imperative to upgrade the platform in line with the company’s customer- first, technology- now mantra.

The upgrade enables adequate support for a wider range of customers while empowering them with features, functionalities and possibilities for excellent customer experience.

“As a forward- thinking, innovative and customercentric organisation, the Singleview 2.0 enables customers to have all necessary information at the tips of their fingers including how they can resolve issues and make enquiries without necessarily visiting or calling Ikeja Electric’s offices,” he said.

Ehiagbonare explained further that Singleview 2.0 platform serves as a major digital touch point, which enables prepaid, postpaid and bilateral customers to set up a new electricity connection, order for meters, manage their accounts and services online. Noting that the platform also allows customers to view and download their utility bills, purchase electricity units/ tokens, view energy usage and balance, view vending history, electricity availability in customer’s area, manage multiple meters, manage access delegation, view loyalty reward status as well as tariff classes and rates.