Etisalat Fetes Customers at Kaduna Forum
Telecommunication company, Etisalat Nigeria, has activated its quarterly consumers’ forum in Kaduna State to engage and gauge customer’s level of adjustment to their improved services in the state.
The forum was an effort aimed at deepening relationship with customers in their respective states and provided opportunity for loyalists to share experiences and raise issues on the network which will be resolved on the spot by the Etisalat team.
Speaking at the Kaduna gathering, the firm’s Director, Brands and Experience, Elvis Ogiemwanye, stressed that the exercise further highlighted the company’s respect and appreciation for customers as it sought to engage them at every opportunity in order to heighten its relationship with them.
“We consider this exercise as extremely important because it is a platform that offered us feedback useful in improving on our products and services and develop new ones. Through this forum also, we get to interact faceto-face with subscribers on our network; know them better and learn how to serve them better.
“We are passionate about engaging with our customers to know how they feel, what they think and what their experiences are with our products and services. This is because we recognise them as number one in everything we do and our goal is to keep delighting them,” he said.
Customers present at the event also seized the moment to appreciate the network on its friendliness.
One of the customers, Elijah Dodo, a banker, stated: “The customer forum is a rewarding experience. I like the fact that customers that came for the forum participated actively. On a general note, I’ll say that the customers here seem quite happy”.
Ahead of the forum, the Etisalat team visited Rimi College, Kaduna as part of its community engagement efforts where it engaged the students in different talk sessions and also donated books and educational materials.
The Forum has been held in several cities including Lagos, Abuja, Port Harcourt, Enugu, Ibadan, Benin, Calabar, Uyo, Warri, Onitsha, Akure and Ilorin.