THISDAY

Business Etiquette Makes the Difference – Part 2

- Marie-Therese Phido is Sales & Market Strategist and Business Coach Email: mphido@elevato.com.ng tweeter handle @osat2012 TeL: 0809015815­6 (text only)

according to Kyra Sheahan and Business Culture following:

‘Thank You’ Note If you want to differenti­ate yourself from note to your job interviewe­r or your client. This will leave a good impression and also reflect well on you and your company. Following up correspond­ence is seen as a proper gesture. it is in good form to send a thank-you email

Know the Names Give others respect by knowing their names. This will increase goodwill and communicat­ion. It is also worth management stepping back and acknowledg­ing people individual­ly for their good and increase motivation.

Observe the ‘Elevator Rule ‘ Be mindful of saying inappropri­ate things at a job interview or client meeting. Don’t start discussing business with a client or your reputation because such interactio­ns are deemed confidenti­al and talking about what transpired can be construed as an inability to keep business secrets.

Focus on the Face, Not the Screen Never forget to switch off your phone and try not to use any other device just to prove you are of business this is considered bad manners. Concentrat­e on the meeting and listen to what people are saying.

Don’t Judge Everyone is unique in their own way and use a different approach to deal with situations. approach instead of criticisin­g try to understand get respect by giving respect.

Character, Behaviour, Honesty and your behaviour exhibits your personalit­y. Business etiquette encourages revealing your positive qualities. This helps your reputation.

long time to develop trust and a good reputation and only one small mistake to lose it. Business etiquette provides a framework for stating integrity. How do you behave under pressure? How will you act if asked to compromise your are all part of business etiquette because it determines whether people will want to do business with you.

Sensitivit­y & Diplomacy This means giving careful thought to every business aspect before making a judgment. This gives a strong foundation to your business. negative outcome. Being aware of business etiquette encourages careful thought.

Dressing Business etiquette instructs on you how to present yourself profession­ally in different cultures. The keys for making a good impression are dressing appropriat­ely for a meeting or an event. Underdress­ing or overdressi­ng can end up being embarrassi­ng to you or your host.

The way you dress impacts whether you have good business etiquette or not. The business work in it must dress to reflect that level of that make a good impression.

Listening Skills Communicat­ion is the lifeblood of business. establish profession­al relationsh­ips with appropriat­e etiquette. Listening skills are a main part of communicat­ion etiquette. When others are speaking do not interrupt them. Employ good eye contact and showing the speaker that you are paying attention to them.

Meetings The Society for Technical Communicat­ion says it is proper business etiquette to show up meetings. Come prepared with pen and paper. It is also important to note that you do not come can be considered rude because you will be seen to be an intrusion into someone’s time.

Politeness Remember to always say please and thank or over written correspond­ence. Being polite makes you pleasant to work with and shows respect.

Best Behavior others your utmost attention when they are speaking or conducting a presentati­on. Put your cell phone away during this time and do not engage in side conversati­ons with coworkers.

Handshake Shaking hands with your business counterpar­ts establishe­s rapport and is in research how that culture greets one another see shaking hands as a form of respect; for family courtesy.

Table Manners There will be times when you have to attend a business luncheon. Some tableside manners to practice are not speaking with your mouth briefcases on the table.

Diplomacy be diplomatic when engaged in a business to your conviction­s.

Tone Never raise your voice to others in the work “talking down” to others. Let’s practice these attributes and take our business etiquette skills to the next level.

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