FirstBank Improves Customer Experience with Bespoke Offerings

FirstBank of Nigeria Limited said it has created a value-chain of support for the interests and lifestyles of its customers. With varying categories of products and services across market segments, the bank ensured that it supports customers’ lifestyle, goals and aspirations.

A statement yesterday explained that to drive convenience in banking, FirstBank offers innovative virtual options for funds transfer, bills payment and airtime top up, using FirstMobile app and the Bank’s USSD banking code *894#. “FirstMobile, the bank’s mobile app has recently been updated with enhanced card security feature – ‘card-in-control’ which makes it possible for customers to define their card functionality on their mobile phone; a Quick Response (QR) Code that transforms your phone into a tap and pay device, riding on NFC technology and the Transaction receipt and Save beneficiary functions all of which make business transactions much more convenient and safe.

“The bank has also provided a Lifestyle information aggregator – the LOOP app which enables customers stay updated on the latest global trends from their mobile phones. For a borderless banking experience, FirstBank offers an array of payment cards for both domestic and international use.

“The bank’s dollar denominated cards in debit, credit and prepaid variants provide 24/7 access to funds worldwide. To support the businesses of High Networth Individual Customers, FirstBank provides them with the Visa Gold, Platinum Debit MasterCard as well as Visa Infinite cards, giving them unlimited power anywhere in the world. These cards come with added benefits and rewards from partner merchants, airlines and hotels home and abroad with card-holders having the opportunities of massive discounts and offers with hotels, airlines and other hospitality value added services and upgrades,” it added.