Insurer Launches Service for Motor Insurance

AXA Mansard Plc, a member of AXA Group; has launched the first responder service aimed at supporting customers whose vehicles are insured with the company whenever they are involved in road accidents.

The First Responder Service is an initiative meant to provide immediate assistance to customers on AXA Mansard’s retail motor insurance plan right at the scene of an accident.

The service also aims at reducing turnaround time for service delivery to customers.

According to the company, with the introduction of the new service, customers with vehicles worth a minimum of N3,000,000 would have access to its trained first responder officers.

The first responder officers would also provide on-the-spot assistance to eligible customers at the scene of an accident, assess damage to customers’ vehicles and start the claims settlement process with a view to concluding it rapidly.

Commenting on the new service, the Divisional Di- rector, Retail Solutions, AXA Mansard Insurance, Mrs. Rashidat Adebisi said, “We are delighted to introduce AXA First Responder service to our motor insurance subscribers.

“Customer experience is very important to us and we are ensuring that we provide services that would be customer oriented. “The service would help our customers to get both service and support in the event of a road traffic accident. We assure our customers that they would receive the needed support as they navigate their ways around town.”

According to her, with the service, eligible customers would have access to the officers who would provide on-the-spot assistance to them should they be involved in an accident.

She said this was another benefit of being on the AXA Mansard comprehensive motor insurance plan.

According to her, the service is currently only available in Victoria Island, Ikoyi, Lekki, Ikeja, and Surulere areas in Lagos with a view to expand in the days ahead.