FBN Insurance Pledges Commitment to Customer Service

Ebere Nwoji

Specialist Life insurer, FBNInsurance, has restated commitment to outstanding customer service through the firm’s sponsorship of the 2018 Customer Amazement Revolution Masterclass with renowned customer service expert, Shep Hykens and accomplished economist, Prof Benjamin Akande.

Speaking at the conference, lead facilitator, Hyken, emphasised the need for every business to realise that today’s customer no longer compare apple to apple, but they compare the quality of service received from the business to the best they have enjoyed elsewhere even if the industries were different.

He went ahead to propose the out-convenience model for winning back the customer’s trust at all times.

In his presentation, Akande charged business leaders to commit to building a vibrant generation of youth leaders who will affect the Nigerian economic space going forward.

Speaking, Managing Director, FBNInsurance, Val Ojimah, commended the organisers and other sponsors of the conference for their support. He pledged his firm’s commitment to better customer service as a pre-requisite to continuous customer satisfaction via multiple touch points.

The Masterclass, which was organised by the Workplace Centre, had various professionals from the financial services, health sector amongst others in attendance.