Emirates Airlifted 15.8mn Passengers in 2020

Middle East mega carrier, Emirates announced that it handled nearly 1.2 million customers at its hub, compared to 402,000 customers during the same period in 2020, highlighting the safe and smooth resumption of international travel to and through Dubai.

In fact, in 2020, Emirates was the largest international airline carrying over 15.8 million passengers, according to IATA’s latest World Air Transport Statistics 2021.

The airline said since Dubai re-opened to international visitors, Emirates has gradually restored its network and flight schedules from just a handful of cities in July 2020 to over 120 destinations today, with more flights to be layered onto over 20 Emirates routes by October.

Always aiming to provide the best possible travel experience, particularly during a turbulent time for international travel, Emirates has continued to deliver innovative new customer services, ensure the health and safety of its customers and employees, and provide the most updated travel information for customers across the world.

These investments over the past 12 months have enabled Emirates to facilitate the resumption of travel, while enhancing customer experience.

Emirates recalled that in 2019, Emirates began testing and implementing biometric technology at various customer journey touch points at the airport.

In the past year, the airline fast-tracked its biometric technology roll-out and today, Emirates has over 30 biometric cameras in active operation at its Dubai airport hub, including at check-in counters, at the entrances of its First and Business Class lounges, and select boarding gates.

Since implementation, over 58,000 customers have used this convenient, contactless and secure verification option to access the Emirates Lounge, and more than 380,000 customers have used biometric gates to board their flight.