Ooredoo introduces Interactive Voice Response payment system

MUSCAT: Ooredoo has launched its new easy to use Interactive Voice Response (IVR) payment system, a convenient way for customers to keep their own mobile and fixed line accounts, as well as those of their family and friends, up-to-date. Available 24 hours a day, every day of the week, the over-the-phone automated payment and recharge system gives Ooredoo subscribers the service they need, through a secure payment gateway. The IVR system accepts any locally issued debit or credit card and gives callers the option of saving their details, making future transactions even faster.

Commenting on the new system, Jaffer al Khaboori, Director of Planning, Insights and Performance at Ooredoo said: “Our IVR facility is an important addition to our recharge and payment options. It has been developed in response to dialogue with customers and is part of Ooredoo’s commitment to supporting their lifestyles with a full range of inspiring services. It also means that subscribers are always able to be in contact with those that matter most, whether they are in Oman or overseas.”

Al Khaboori went on to emphasise the simplicity of the IVR system and explained that all calls, whether via mobile or landline, are free of charge and are answered immediately. He added that payments of up to RO 100 per transaction are permitted, and customers can make payments or credit top-ups for themselves or other parties. Callers will simply be asked to provide their own 16 digit card number, the card’s expiry date, and the three digit CVV number on the back of the card.