Bankdhofar enriches customer experience

STEMMING from its belief that customers are the core for its success and operational growth, Bankdhofar renovated its Call Centre operations with Integrated Voice Response (IVR) system to offer a host of exclusive services to customers.

Bankdhofar constantly endeavours to promote positive communication and retain sustainable relationship with its customers. The system provides significant benefits to customers by offering services around the clock, including holidays. Through the renovation, Bankdhofar Call Centre will handle high call volumes; enabling customers to handle their own simple operations over the phone.

Marwan al Zadjali (pictured), Head of Alternative Delivery Channels at Bankdhofar noted: “At Bankdhofar customer experience comes first and foremost. We constantly set the standards for the best customers experience within the banking industry across Oman. Through the IVR system we will be able to handle the high call volume on daily basis in an effective manner, and eventually increase our customers’ satisfaction.”

Muhannad Ghulam al Balushi, Senior Manager — Call Centre at Bankdhofar noted: “At Bankdhofar, We continue to serve our customers with state-of-theart technologies. The new IVR system will enhance customer experience as they may avail a number of services through a phone call which is available around the clock. The exclusive services provided include for example; mobile top-up, unblock debit card, re-issue and re-set of Debit Card pin, statement enquiry, cheque book request, bill payments and many other prompt services.”