Regulator censures Mazoon Electricity over Samayil power supply outage
The Authority for Electricity Regulation (AER) has published a report on the investigation undertaken of the extended supply outage that occurred during the Eid al Fitr holiday on the Mazoon Electricity Company network in Al Afiyah in the Wilayat of Samayil on June 15, 2018. The outage was attributed to a fault on an 11kv cable that resulted in an extended supply outage affecting 453 customers from 6 am to 7:30 pm with over 2MW of load lost.
Having reviewed the investigation report submitted by Mazoon Electricity Company the Authority determined that the report did not appear to fully reflect the facts surrounding the incident. Therefore, the Authority appointed an independent specialist consultant to review the report submitted by Mazoon Electricity Company and undertake a detailed investigation of the incident.
The investigation highlighted failures in the application of operational safety procedures during the incident, in addition to the lack of experience in customer service issues, which led to customers experiencing an extended period of interruption to the electricity supplies. The investigation also revealed that the Mazoon Electricity Company processes for unplanned outages are not fit for purpose.
The final report of the investigation identified that Mazoon Electricity Company failed to rectify the problem as the Control Center engineers could
EXTENDED INTERRUPTION: Authority for Electricity Regulation issues statement on the extended outage at Al Afiyah in Samayil during the Eid al Fitr holiday