Mopar promises ‘45-minute or free’ express lane service
MUSCAT: If you own a Chrysler, Dodge, Jeep, RAM, Fiat or an Alfa Romeo servicing your car is now a breeze, because Mopar, Fiat Chrysler’s state-of-the-art service centre, guarantees express lane service within 45 minutes or it’s free.
This means convenient, topnotch service performed by certified specialists who keep your vehicle trouble-free in minutes. If you still haven’t visited a Mopar facility, the service centres are located in Azaiba and Mabelah, and a brand new facility, opening soon in Nizwa and Salalah, says a press release.
Roderick Lloyd, After Sales manager at Dhofar Automotive said, “Customers are genuinely surprised at our pace when they experience the express lane service for the first time. But for us and the support team, it’s just a matter sticking to the processes and being completely time-oriented at every stage of the service. It’s the meticulous training and expertise which makes this possible and it’s very motivating to see repeat visits by satisfied customers. They are proof of our hard labour and time spent under each vehicle.”
He added, “In order to replicate the Fiat Chrysler Group’s international standards and deliver world-class service, everything here is designed keeping the customer in mind and our express lane 45-minute or free service is an extension of our customerfirst policy. The other advantage of choosing Dhofar Automotive, which is the authorised dealer for Mopar over ordinary garages is the fact that our vehicle spares and accessories are genuine.”
Ali Hussain, a satisfied Mopar customer said, “I have been servicing my vehicle with Dhofar Automotive and I’m satisfied with the service. What I like the most about this place is that they value my time and I know that my car is being taken care of by certified Chrysler technicians.”
In addition to the express lane service, customers at Mopar can interact with service advisors and get discounts up to 50 per cent on various service bundles designed especially for them. What’s more, the state-of-the-art facilities boast of a dedicated team for meet and greet service, feature a luxurious customer lounge with free Wi-Fi, include a vast display area for spare parts and accessories, provide six-minute service diagnostics and have a separate wheel balancing bay. In addition, the Mabelah facility has its own training centre that will conduct and oversee training programmes for Fiat Chrysler personnel in Oman as well as the Mena region.