BankDhofar hailed for great customer experience and best banking services
MUSCAT: BankDhofar, the leading Omani financial institution, has received outstanding responses from customers across the Sultanate of Oman to its high quality products and world-class banking services.
The bank has received numerous responses on all social media platforms hailing its unsurpassed instant banking solutions such as the flagship card-less cash withdrawal option, account-toaccount transfer facility and other instant and convenient products and services, says a press release.
Abdul Hakeem Omar Al Ojaili, BankDhofar’s acting CEO, highlighted the bank’s ongoing drive to provide the best customer experience in the banking industry nationwide. He said: “We are proud to see BankDhofar leading the Omani banking sector and being the bank of choice for different segments of customers in all parts of the Sultanate.
“Our brand has become synonymous with excellent quality financial services and outstanding customer experience. What sets BankDhofar apart from others is our customer-first approach that revolves around providing best customer experience, employing cutting-edge technology and offering state-of-the-art products and best-in-class services. We understand our customers’ requirements and we provide financial solutions that fulfil their needs and exceed their expectations.”
BankDhofar has been a leader in the market, not only in terms of the high quality of products and services, but also in terms of timely communication with customers through various communication channels. The bank utilises social media platforms to keep its customers up-to-date with exclusive offers and promotions, as well as latest news and important announcements.
“The bank’s dedicated relationship managers and experienced direct sales representatives are trained to offer outstanding services to customers at all BankDho- far branches across the Sultanate. Additionally, the bank has implemented a comprehensive simpleprocess system to enhance its service quality and consistency.
“To ensure customer satisfaction, we follow strict quality control procedures and we continuously communicate with our customers through various channels to keep abreast of the latest market trends and consumer requirements. We take our customer’s comments very seriously and we work to ensure that they get the quality service they deserve.
“Our success is a result of our commitment to put customer experience at the heart of every action we take. Our aspiration is to always be the best bank for all BankDhofar stakeholders and to contribute to the development of the country through boosting the quality of the private sector services with focus on the financial services,” added Al Ojaili.
Aspiring to be the best bank in the Sultanate, BankDhofar has directed all its efforts and resources towards these objectives.
Today it is considered one of the best banks in the region, catering for customers’ needs and requirements, and setting the standards for the best customers experience within the banking industry in the Sultanate through creative solutions and innovation.