Two years in jail for refusing to honour service guarantee

MUSCAT: A supervisor at a car dealership has been sentenced to two years in jail and an OMR2,000 fine by a court in Salalah.

A consumer bought a new SUV from the car dealer with a 5-year free service guarantee. After using the vehicle, the consumer noticed a faulty engine which prompted him to head to the service station for repairs under the guarantee only to be refused the free service. The consumer had to carry out regular maintenances in private garages due to the supervisor’s procrastination in conducting the repairs.A complaint was made to the Directorate of Consumer Protection in Dhofar about the issue.

After inspecting the vehicle and confirming the fault, the supervisor was summoned to court where the judge fined him OMR2,000 and sentenced him to two years in jail.