GAC enhances customer service
The new customer lounge will offer customers the perfect place to relax and spend time while their vehicles are being checked up or serviced
MUSCAT: Reiterating its commitment to its customers and enhancing their ownership experience, General Automotive Company (GAC), the official dealership for Fuso commercial vehicles in Oman, has introduced a new customer lounges at its primary service centre at Azaiba.
The new lounge will offer customers the perfect place to relax and spend time while their vehicles are being checked up or serviced.
Commenting on the introduction of the customer lounge, Manoj Ranade, the general manager of GAC said, “Customer care and satisfaction is always at the forefront of everything we do here at GAC. The introduction of these lounges helps in delivering a service experience like never before allowing them to relax in a friendly relaxing environment while their Fuso vehicles undergo service.
"This is a one-of-a-kind service rarely offered in the commercial vehicle segment and is a result of our constant efforts to evolve our services, showrooms, and workshops, in order to redefine commercial vehicle customer experience in the country.”
Since its inception in 1973, GAC has played a pivotal role in pioneering the automotive industry in Oman. Continuing to deliver an outstanding after-sales experience for Fuso trucks and bus customers, GAC continues to grow its nationwide network of 13 showrooms and 17 service centres right across the Sultanate, which is manned by a highly motivated and factory trained workforce.
Coupled with dedicated sales and after-sales teams, these centres ensure that no matter where a customer is located, they are guaranteed immediate and professional service regardless of their individual requirements.
Commenting on the quality of services offered by GAC, Achal Shetty, the managing director of Blue Sea International said, “I share a very good relationship with the sales team at GAC for many years now. I have had all my requests catered too. What impresses me most, however, is that even after the sale, they have personally come and visited me over three times in this past year for reviews on the truck. This is something very rare; I have to say, the after sales service is on point with GAC.”
Yusuf bin Ahmed Al Balushi, another Fuso customer noted, “We purchased a Fuso FJ 4x2 in 2016 and are extremely pleased with the high operational efficiency of the vehicle as well as the strong performance it has shown during the period of our use. In addition to being economical and equipped with features that ensure the comfort of the driver, the vehicle has also proven itself very reliable and as such, we have not encountered any problems with the vehicle so far. In terms of service and maintenance, we at Oasis Al Aboor Establishment always rely on GAC service centres because of the quality of the services they provided and the guarantee of original spare parts, which are crucial to the sustainability of the vehicle. I would like to commend them for the accuracy of appointments and the professional manner in which they receive and deliver vehicles at the Fuso Vehicle Service Centre.”
Fuso Trucks and Buses are considered amongst the highest performing and most reliable commercial vehicles on the market today. This leading brand position has also only been made possible by Fuso’s commitment, to provide a range of vehicles to meet its customer is ever-increasing needs. Fuso is a brand that pushes the boundaries of flexibility, quality, durability, affordability and performance with each new model they develop. It is this very same commitment that has helped the brand become synonymous with these qualities, in not only Oman but the world over.
Furthermore, ranging from light-duty trucks and vans, through to medium and heavyduty units, and along with a range of buses, Fuso has ensured that on the whole, it has been able to match most commercial client’s requirements the world over, including Oman.
The core of this range has always been the Canter trucks. Ranging from light to medium-duty trucks, the Canter has evolved dramatically over the years with constant improvements in comfort and spaciousness, whilst retaining the compact dimensions that make it so manoeuvrable.
Introduced to the market near the end of 2015, the Fuso FA/FI and FJ are medium to a heavyduty truck that not only offers outstanding comfort, operational ease and an excellent economy that Fuso trucks are generally known for but also comes with a host of new features exclusive to this rela- tively newer model. Better still, both these trucks are produced at the state-of-the-art Daimler Indian Commercial Vehicles plant at Chennai, India.
“Once I learnt that Daimler had joined hands with Fuso and launched their latest line of trucks in Oman in 2015, the use of engines and gearboxes from Daimler and chassis from Fuso seemed like the perfect combination to me. Daimler engines and gearbox are amongst the best, while the Fuso brand in itself has been established for years and has proven to be a market leader in the trucks segment. It is always a good choice to go with brands like these that have repeatedly proven themselves over years. This is because company asset over time shouldn’t become a liability where you cannot get the vehicle maintained or repaired in a cost effective method; for which the reliability and ease of maintenance of Fuso vehicles have proven to be the perfect solution,” added Achal.
Rounding off Fuso range in Oman is the Rosa buses and Canter Van. A common sight on Oman’s roads, the Rosa has always embodied a design concept based on great care for each and every passenger’s comfort. The Canter van, on the other hand, brings with it unrivalled capacity and comfort coupled with Fuso’s renowned reliability, user-friendly features and performance.