Awasr to launch 24-hour customer care service
Trained customer care personnel will be on hand to support and guide customers with any queries they have and liaise with other departments without delays
MUSCAT: In a drive to augment its growing popularity as the premier broadband Internet service provider in the country, Awasr has launched a dedicated 24-hour customer care facility, which will ensure that it is always within reach for both residential and enterprise customers who require any support to enjoy Awasr’s service.
Customers can now contact Awasr’s call centre for around- the-clock assistance. Trained customer care personnel will be on hand to support and guide customers with any queries they have and liaise with other departments without delays.
Commenting on the launch of the facility, Ismail Al Shaqsi, Awasr’s head of Operations, called it another milestone for Awasr. “We have, time and again, acknowledged that customers are our core focus; as the company continues its extraordinary growth, we can see a future need for 24/7 support and we want to proactively ensure we are available to our customers when they need us. Being available to our customers 24/7 has always been aligned with our overall plan as we grow and expand our company.”
Awasr has recently been recognised as the fastest broadband service in Oman. This accreditation from Ookla, the company behind Speed test, is recognised as the global leader in internet testing and analysis. Awasr’s ‘Oman’s Fastest Broadband Network’ award is a confirmation of commitment for users who have come to rely on Awasr for all their Internet needs.
Awasr’s broadband fibre optic packages, combined with assured services, are tailored to cater to businesses as well as individuals in the country.
As the fastest growing service provider, it has made choice, ease and convenience a necessity for customers; the addition new destinations within the capital area is a proof of its commitment to consumers, who now need to simply dial 80001000 anytime for care and assistance.