OAB launches account opening services at customers’ location

MUSCAT: In an effort to enhance customer convenience and provide a seamless onboarding experience, Oman Arab Bank (OAB) has introduced account-opening services at a location that is convenient to its customer.

The experience is digital and is completely paperless and instant. The service is deployed on fully secured tablets with a digital signature and KYC documents capture.

Commenting on the new service, Fahd Amjad, GM of the Retail Banking Group at OAB said, “Following the launch of our new digital banking platform just over two months ago, the launch of this service marks the beginning of our premium service with personalised financial solutions and lifestyle benefits. The ability for our staff to open customer accounts remotely using tablets will offer unprecedented levels of personal service to those customers who are unable to visit the banks themselves. Furthermore, we utilise the very latest in security procedures on the devices to ensure that all customer data remains protected at all times.”

“In addition to the convenience of opening an account on a customer’s premises, the new service offers a number of other benefits as well. For starters, all customer details and information is seamlessly and efficiently captured in record time. Furthermore, and based on the clients profile certain services will be recommended to the client thereby making it easier for the customer to decide what additional products and services they would like to avail leading to a deeper level of engagement with our premium clients,” noted Rashad JaffarAlshaikh, DGM of the Retail Banking Group at OAB.