Millennium Resort Mussanah partners with Lobster Ink

Times News Service

MUSCAT: Millennium Resort Mussanah Oman, an awardwinning resort for relaxation and recreation, announced its partnership with Lobster Ink, a global hospitality learning platform, to offer hospitality training.

The partnership will have team members of the resort take a short online course offered by Lobster Ink to improve both their practical and theoretical knowledge of the hospitality service in order to offer unparalleled guest experience and deliver the highest level of service. Learners can immediately demonstrate and apply the skills and knowledge at their workplace.

The programme was initially rolled out with 13 courses and members of the hotel’s five departments had completed the training.

The curriculum combines the key skills every hospitality management professional should possess. The courses covered all aspects of hospitality such as food and beverage service, front office, health and safety standards introduction, housekeeping, prochef, spirits and a whole lot more.

Dermot Birchall, General Manager, said: “The most important driver of our success is our people. We are committed to increase their knowledge and skills that will empower their hospitality careers and equip them with the tools they need to deliver high quality service and consistent guest experience. Our partnership with Lobster Ink will result in achieving our business objectives as well as long-term career development and professional growth for our team.”

The online platform provides the resort’s employees with access to training videos, standard manuals, assessment modules and reporting tools.

“Individual learning allows each team member to progress at his or her own pace, but it also requires a great deal of discipline and self-motivation. This style of learning will help the learners control the amount of knowledge that they need to learn for a period of time, and it promotes taking responsibility and accountability. It also encourages the development of a good work ethic,” added Birchall.

Team members who successfully completed the course will receive certification from Lobster Ink and Millennium Resort Mussanah Oman.