Make transactions easily through BankDhofar Contact Centre
BankDhofar provides a host of exclusive services around the clock to customers through its Contact Centre
MUSCAT: Stemming from its belief that customers are the core for its success and operational growth, BankDhofar provides a host of exclusive services around the clock to customers through its Contact Centre. With the aim of providing better services in a record time, BankDhofar recently renovated its Contact Centre operations with Integrated Voice Response (IVR) system to offer a host of exclusive services to customers.
Elaborating on the services provided to customers through the Contact Centre, Marwan Al Zadjali Head of Alternative Delivery Channels at BankDhofar noted: “At BankDhofar we exert our efforts to promote positive communication and retain a sustainable relationship with our customers through our various communication channels. Our customers’ satisfaction is at the heart of our operations, therefore we make sure to provide them with the best customers’ experience. Customers may perform a number of transactions easily through our innovative Contact Centre.”
BankDhofar’s Contact Centre is available for customers 24/7 including holidays and handles high call volume on daily basis in an effective manner, which interns reflects on the customer satisfaction level. Through BankDhofar’s Contact Centre; which is one of the biggest Contact Centres in Oman, customers may easily handle their own simple operations over the phone.
Elaborating on the services provided through the IVR system, Muhannad Ghulam Al Balushi, Senior Manager, Contact Centre at BankDhofar noted: “At BankDhofar, We continue to serve our customers with state-of-the-art technologies. Through our user-friendly IVR system, our customers can enroll and avail for their banking services very easily and in a fast-paced manner. The exclusive services provided include for example; mobile top-up, unblock debit card, reissue and re-set of Debit Card pin, statement inquiry, cheque book request, bill payments, and many other prompt services.”
With the integration of the updated IVR system, a number of exclusive services are provided including, account services, credit and debit card services, utility payment among other exclusive services. With the aim of boosting customer experience and enhancing their satisfaction level, BankDhofar will minimize the call duration, as customers will get a faster response to their query.
As part of its “Together 2020” journey which aims at reaffirming its position as a leading bank in the Sultanate and the best in the Gulf, BankDhofar continues to provide the best customer experience, innovative products and creative services that are custom-made to meet the needs and requirements of our customers. The combination of the thorough vision of the bank’s executive management, the comprehensive operational strategy that revolves around following best international banking practices and providing best customer experience, as well as commitment to community development and contribution to the growth of the national economy, placed BankDhofar on top of the list of best banks in the region.