Alizz Islamic Bank takes precautionary measures to tackle COVID-19 pandemic

MUSCAT: Reinforcing its position as the market leader in customer experience in Oman and as part of its strategy to support the initiative to tackle COVID-19 pandemic Alizz Islamic Bank has taken precautionary measures to ensure the continuity of the bank services in case of any adverse circumstances.

The bank has already taken a preventive measure ahead of time by implementing the Business Continuity Plan (BCP). As part of the business continuity plan, a secondary team was transferred on March 15 to the banks business continuity site to ensure that services are not interrupted in case of any adverse situation and that customers banking requirements continue to be served.

All Alizz Islamic Bank ATMs have been fitted with sanitiser dispensers as well for customers to be able to sanitise their hands before and after dealing with physical cash.

Advisory communication

The bank has sent out advisory communications to customers via SMS, radio and the bank's social media channels encouraging customers to use the banks best in class mobile banking application to conduct their banking needs and pay their bills rather than visiting a branch or a bill payment machine. Additionally, the bank has advised customers to use their contactless cards instead of cash for purchasing.

Alizz Islamic Bank call centre is also available to serve customers around the clock via the toll-free number 80072265.

Alizz Islamic Bank is continuously monitoring the ever-changing circumstances surrounding the coronavirus, and all Alizz Islamic Bank branches have been fully briefed on essential preparatory and prevention measures. These range from hygiene measures including increased cleaning and sanitizing frequency as well as guidelines on how to handle suspected or confirmed cases of COVID-19 in cooperation with the local authorities. The bank is following all the recommendations of the Ministry of Health and the Supreme Committee tasked with the mechanism to tackle with the developments of coronavirus and all relevant authorities to ensure the actions taken are comprehensive and suitable.

Safety first

Speaking on this Moosa Al Jadidi, COO of Alizz Islamic Bank said “The safety of our customers as well as the safety of our team members is our highest priority. Our precautionary actions demonstrate a firm commitment to deploying appropriate resources to help maintain a healthy environment for both.”

Al Jadidi added, “We strongly advise customers to reduce the use of cash and conduct purchases using the contactless debit and credit cards to minimise contact with potentially contaminated surfaces, We also advise to minimize visiting branches and as an alternative opt to use our current mobile banking and internet banking platforms which are equipped to handle all their banking and financial requirements from the comfort of their homes. Following the protocols that have been advised by the Ministry of Health is a national responsibility that we all need to adhere to, I would also emphasize that information and news should only be taken seriously from the relevant authorities communications channels, we need to work together to ensure the safety of everyone in Oman.”