Samsung and Sarco Oman elevate customer experience with cuttingedge service plaza in Azaiba
MUSCAT: Samsung Gulf Electronics has recently unveiled its new state-of-the-art Customer Service Plaza in the Azaiba area in Muscat, Oman. Operated by Samsung partner Sarco Oman, the newly upgraded plaza is designed to provide a modern customer service experience that is in line with global standards.
Strategically located in the heart of Muscat, in the Azaiba area, the store offers comprehensive mobile and tablet repairs, software updates, and mobile phone recycling services. Strategically located in the heart of Oman’s electronics district of Azaiba, the store offers comprehensive mobile and tablet repairs, software updates, and mobile phone recycling services. Staffed by highly trained Samsung technicians, customers can be assured that their devices will receive expert care and attention.
A key highlight of the Plaza is a dedicated zone that provides customers with an interactive space to explore and experience Samsung ’s cutting-edge devices in comfortable surroundings. To make the most of customers’ visits to the Experience Zone, Samsung has introduced a sales function that allows customers to purchase Samsung’s flagship devices on-site across various product categories, including mobiles and televisions and home appliances during their visit. Additionally, Samsung has also launched a Soundbar & home appliance Experience Zone, where customers can connect their mobile devices via the SmartThings app and immerse themselves in the latest soundbar technology along with experiencing the latest Jet AI vacuum during their visit.
Kiran Tewari, Director of Customer Service, Samsung Gulf Electronics, said: “We are delighted to introduce our brand-new Customer Service Plaza in Oman, representing a major achievement in our unwavering dedication to delivering exceptional customer service. This cutting-edge facility not only provides comprehensive repair and update services but also fosters a collaborative environment for customers to discover our latest devices and enjoy enhanced customer experiences.”
Sanjeev Awasthi, CEO, Sarco Oman said: “The cutting-edge facility is meticulously crafted with the customer in mind, providing a contemporary and inviting space for unparalleled care and support for their devices. At the heart of this facility lies a commitment to exceptional customer experiences. As we open this new space, we look to welcoming our customers in the countryand delivering highquality service that is synonymous with Samsung and Sarco Oman.”
Customers can visit the Samsung Customer Service Plaza daily from 8am to 5pm to experience top-notch service, explore flagship models, and take advantage of the various offerings tailored to meet their needs.