NBP es­tab­lishes brisk res­o­lu­tion strat­egy to cope ATMS faults, is­sues

The Pak Banker - - Front Page - Staff Re­porter

The Na­tional Bank of Pak­istan (NBP), Is­lam­abad re­gion has es­tab­lished brisk res­o­lu­tion strat­egy to cope with the Auto Teller Ma­chines (ATMs) faults and prob­lems, bring the ATM-re­lated com­plaints to nom­i­nal level, a se­nior of­fi­cial of the Bank said. “We have 24x7 check up of their ATMs through our Re­gional Data Cen­tre’s sur­veil­lance and the er­rors are im­me­di­ately taken up by the re­spec­tive quar­ters for their ready so­lu­tions’, Tariq Za­far Iqbal Re­gional Head of the NBP, said here Wed­nes­day. He said that NBP’s re­gional man­age­ment in Is­lam­abad al­ways re­sponds to the cus­tomers’ calls and there have been wit­nesses of on the spot rec­ti­fi­ca­tions and prob­lem res­o­lu­tions in this re­gard. “It is im­per­a­tive that we must ap­pre­ci­ate their ser­vice and ded­i­ca­tion which has made it pos­si­ble for the met­ro­pol­i­tans to meet their de­mands in cash around the clock”, he re­marked. Mr.Iqbal fur­ther said that the Na­tional Bank of Pak­istan is the flag-bearer of ser­vice in the fi­nan­cial sec­tor of the coun­try.

The scope of its ser­vice, he said was not lim­ited to only do­mes­tic op­er­a­tions but it is also glob­ally ap­pre­ci­ated and ac­knowl­edged as one of the Re­gion’s best banks as ac­cred­ited through high rat­ings by the in­ter­na­tional fi­nan­cial rat­ing agen­cies as well as by virtue of hav­ing won many in­ter­na­tional ac­co­lade and awards over the years.

“Might it be the pen­sion pay­ments to the se­nior cit­i­zens or the gov­ern­ment rev­enue col­lec­tions and salary dis­burse­ments to the pub­lic sec­tor, the NBP is com­mit­ted to de­liver the ser­vice with a pas­sion for the Na­tion’s ser­vice, be­ing the Na­tion’s Bank”.He ex­plained that the NBP started its ATM ser­vice in Is­lam­abad in June 1996 when it in­au­gu­rated its first ATM in Su­per Mar­ket Branch, F-6, Is­lam­abad. Over the years, the num­ber of NBP’s ATM has in­creased to 21 in the me­trop­o­lis. “These ATMs are spread over the length and breadth of the Fed­eral Cap­i­tal, in­clud­ing Melody, Su­per Mar­ket, Aab­para, G-9, Pak. Secretariat, i.e. B Block, D Block, SBlock and K-Block, G-10, Air­port, A.I.O.U, For­eign Of­fice, F-8 Markaz, In­dus­trial Area, Mar­riott Ho­tel, Nilore, P.M. Secretariat and Ai­wan-eSad­der”,Iqbal re­marked.

He said that the NBP caters to around 150,000 ac­counts in Is­lam­abad alone and the num­ber of ATM transactions car­ried through NBP’s ATM sur­mount to nearly 90,000 in a month which is a huge num­ber by all means, as ev­i­denced by the data col­lected by the scribe.

“It is cer­tainly es­tab­lished that the vol­ume and scale of ATM op­er­a­tions be­ing han­dled by NBP Is­lam­abad is re­ally mag­nan­i­mous as com­pared to all other com­mer­cial banks in the coun­try”, he added. The Re­gional Head of NBP added that there have been oc­ca­sional com­plaints of hard-ware prob­lems, dis­penser is­sues, au­dit & con­sumer rolls er­rors and com­mu­ni­ca­tion link break-downs. How­ever, NBP, Is­lam­abad has es­tab­lished brisk res­o­lu­tion strat­egy to cope with these is­sues and the num­ber of com­plaints as com­pared with the vol­ume of their op­er­a­tions are neg­li­gi­ble. Mean­while a pri­vate sec­tor bank (Habib Bank Lim­ited) Civic Cen­ter Branch Deputy Gen­eral Man­ager Hamidul­lah Saif while high­light­ing the per­for­mance of ATMs of his bank claimed that due to spe­cial mea­sures taken by the bank to op­er­ate ATMs and never re­ceived any com­plained about the ATMs in­stall out­side the bank.”We have an alert ma­chine to rec­tify the promptly ATM er­ror”, he re­marked. “We have es­tab­lished shel­ters with guard fa­cil­ity out­side of the bank and a 24 hrs stand by gen­er­a­tor is also in­stalled to op­er­ate the ATM in case of power fail­ure to fa­cil­i­tate the cus­tomers”, he re­marked.

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