Abu Dhabi named best airport in ME

Abu Dhabi International Airport has been named the "Best Airport for the Middle East region" category of Airports Council International (ACI) ASQ Survey results.

The ASQ (Airport Service Quality) Survey, which gauges passenger satisfaction, is a key benchmark for customer service in the global airports' industry.

The awards, announced by ACI in Montreal yesterday shows that Abu Dhabi International Airport had the biggest overall improvement in ASQ satisfaction results in the region for 2012.

The airport excelled in categories that measure operational efficiency and quality of service. The airport scored 4.40 in the ASQ indicators for 2012, up from 4.31 in 2011, to place the airport 1st in the Middle East. It was ranked second last year.

ACI World DirectorGeneral Angela Gittens, stated: "This is an exciting time for airports. As airports and their operators increasingly accept the positive correlation between passenger satisfaction and airport revenues, we see more and more airports striving to meet, and in some cases exceed, the levels of customer service that their passengers expect from their favoured product and service providers. Airports that deliver superior customer service stand apart from the competition and superior customer service remains one of the most important differentiators in the increasingly competitive airport industry."