NBP to bring 250 more branches un­der CBA

The Pak Banker - - COMPANIES/BOSS -

Na­tional Bank of Pak­istan (NBP) has suc­cess­fully im­ple­mented Core Bank­ing Ap­pli­ca­tion (CBA) at its Main Branch, Karachi and now plans to con­vert an­other 250 branches by the end of Septem­ber 2013, of­fi­cial sources said. Its Call Cen­tre is now work­ing on 24/7 ba­sis pro­vid­ing ac­count in­for­ma­tion, fa­cil­i­tat­ing lodg­ing com­plaints and find­ing sta­tus of ATM card ap­pli­ca­tion.

The Call Cen­tre now re­ceives more than 1,000 calls daily and the num­bers are in­creas­ing day by day. The Bank is serv­ing 7.7 mil­lion ac­coun­thold­ers. Bank serves 3.3 mil­lion pen­sion­ers out of to­tal 4 mil­lion pen­sion­ers in the coun­try.

Na­tional Bank of Pak­istan is a di­ver­si­fied, dy­namic and the largest bank­ing in­sti­tu­tion of the coun­try. Its ser­vices are avail­able to in­di­vid­u­als, cor­po­rate en­ti­ties and government. It con­tin­ues to act as trustee of pub­lic funds and as the agent to the cen­tral bank, the State Bank of Pak­istan (in places where SBP does not have pres­ence). Re­cently, it has con­verted its whole net­work of branches on­line. This mile­stone has paved way for of­fer­ing a num­ber of on­line fa­cil­i­ties to the ac­coun­thold­ers such as In­ter Branch Fund Trans­fer, Cash de­posit and with­drawals from any branch and is­suance of NBP Cash Card that is uti­liz­able both as ATM and as Debit Card.

NBP is the pioneer in Pak­istan in de­vel­op­ing a wide range of con­sumer prod­ucts, to en­hance busi­ness and cater to dif­fer­ent seg­ments of so­ci­ety. Some schemes are specif­i­cally de­signed for all the in­come seg­ments of pop­u­la­tion. Th­ese in­clude NBP Ad­vance Salary, NBP Saiban, NBP Kis­san Dost, NBP Cash n God. NBP has im­ple­mented spe­cial credit schemes like small fi­nance for agri­cul­ture, busi­ness and in­dus­tries, ad­min­is­tra­tor to Qarz-eHasna loans to stu­dents, self-em­ploy­ment scheme for un­em­ployed per­sons, pub­lic trans­port scheme. Dur­ing 2012, NBP through con­certed ef­forts man­aged growth in all spheres es­pe­cially in low risk con­sumer fi­nance (Cash n Gold) and de­posits with record growth. It stood by the na­tion in time of need, where re­cent floods wiped out of the busi­ness of some of its clients, the bank stood with the na­tion. SME & agri­cul­ture sec­tors have been its fo­cus, as th­ese are main pil­lars for gen­er­at­ing eco­nomic ac­tiv­i­ties in the coun­try and of­fer lu­cra­tive op­por­tu­ni­ties for ef­fec­tive di­ver­si­fi­ca­tion and op­ti­mum re­turns.

A web-based ap­pli­ca­tion has been im­ple­mented from 1st March 2012 in 560 des­ig­nated branches for pay­ment of pen­sion and col­lec­tion of con­tri­bu­tion of Em­ploy­ees Old Age Ben­e­fits In­sti­tu­tion — an au­tonomous body that as­sures pay­ment of grant, fi­nan­cial re­lief or fi­nan­cial as­sis­tance to em­ploy­ees of pri­vate in­sti­tu­tions who are reg­is­tered with it. Th­esys­tem fa­cil­i­tat­ing di­rect credit of pen­sions to pen­sion­ers’ ac­counts has been devel­oped which will elim­i­nate their phys­i­cal pres­ence in the Branch to claim pen­sion. Au­to­ma­tion of pen­sion pay­ment to re­tired em­ploy­ees of Pak­istan Rail­ways is also planned which ben­e­fits more than 100,000 pen­sion­ers and re­duces counter traf­fic at Bank’s branches.

It un­der­took re­mod­el­ing of Card Man­age­ment Unit (CMU) for im­prov­ing its ef­fi­ciency in deal­ing with ATM card is­suance and al­lied ser­vices to card hold­ers in the year 2012. The ca­pac­ity to pro­duce cards and their de­liv­ery through courier ser­vices has en­hanced from 700 cards per day to 7,000 cards per day. The turn­around time for is­suance of ATM Card to ap­pli­cant has also been sig­nif­i­cantly re­duced. Man­ual based ap­pli­ca­tion for is­suance of ATM Card has been sub­sti­tuted with au­to­mated fil­ing of ap­pli­ca­tion. In the next phase, gen­er­a­tion of Per­sonal Iden­ti­fi­ca­tion Num­ber (PIN) for ATM will be done by the card holder through IVR fea­ture avail­able at Call Cen­tre.

ATM Alerts are now gen­er­ated for ATM/Debit Trans­ac­tions. As a next step, alerts for all Debit and Credit trans­ac­tions that are made (self or by the Bank) in cus­tomer ac­counts as well as au­to­matic re­ver­sals would also be gen­er­ated. NBP has suc­cess­fully re­placed the pa­per based ac­count open­ing process with a sys­tem based ac­count open­ing process which meets all reg­u­la­tory as well as Bank’s in­ter­nal pol­icy re­quire­ments re­lat­ing to KnowYour-Cus­tomer.

Gen­er­a­tion of Com­put­er­ized Pay­ment Re­ceipt (CPR) is al­ready of­fered in case of col­lec­tion of FBR dues through soft­ware devel­oped and owned by FBR – PRAL. A com­put­er­ized Pay­ment Re­ceipt (CPR) duly se­cured with bar code is gen­er­ated by the sys­tem which cov­ers 80% of the col­lec­tions made for FBR. NBP is now pur­su­ing the ob­jec­tive of au­tomat­ing the process of government col­lec­tions en­abling the de­pos­i­tors to have com­put­er­ized pay­ment re­ceipt. For min­i­miz­ing the turn-around-time (TAT) in deal­ing with cus­tomer com­plaints all 29 Re­gional Of­fices are now linked with Cus­tomer Fa­cil­i­ta­tion Cen­tre at Head Of­fice to route Cus­tomer Com­plaints and their fol­low-up till res­o­lu­tion.

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