Santander banking services working again after problems

Santander has said all of its services are now working as normal, after widespread problems left customers unable to access their money.

On Saturday the bank's online banking and app stopped working and there were also issues in branches and with cards, cash machines and telephone banking. Customers called it a "nightmare", with people unable to pay for petrol to get to work and payments being rejected.

The bank apologised and promised "no one will be out of pocket". The problems began on Saturday morning and lasted much of the day until about 21:15 BST when Santander tweeted that all of its services were running again as normal.

However, some customers replied to Santander's tweet saying they were still having problems - including the app still not working, transactions not showing or being unable to use cards online.

"We are very sorry for the inconvenience you've experienced today," said the bank, which has 14 million active UK customers.

"If you need help, some of our branches will be open on Sunday from 10am to 12pm. We'll publish a list of these tomorrow."

Earlier, the bank said it will share details on its website and social media channels from Monday about how impacted customers can make a claim.

'An absolute nightmare' The problems on Saturday left many people stuck in difficulty after they were unable to make payments.

One customer, Marcus Evans from Aberdare in south Wales, told the BBC he had lost a day's wages as he could not buy petrol to travel to his job as a CCTV operator.

"It's been an absolute nightmare," said the former member of the Armed Forces, who also said he could not do his weekly shop. "It's ridiculous.

"I get my military pension and my wages paid into a Co-operative savings account and I transfer money on a weekly basis into my Santander account."

Samantha Stewart said she had travelled all the way from her rural home in Argyll to the mainland to go shopping with her mother, when she realised she could not access her money.

"It wasn't until I was in the first store that I'd tried to log on," she said. "I was wanting to transfer money from savings over to my account because I was planning to do quite a big shop.